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Where thoughtful innovation meets global travel – Collinson is a global family-owned organisation with five distinct companies operating shaping the future of customer experience across travel, financial services, loyalty and payments.
With more than 2,300 colleagues in 14 countries and a diverse portfolio of brands — including Priority Pass, Valuedynamx, Airport Dimensions, Collinson Insurance and Investments — we combine global reach with local insight to deliver connected experiences that strengthen relationships between businesses and the customers they serve.
We’re trusted by leading brands worldwide to deliver customer experiences that inspire loyalty and deliver meaningful impact that goes beyond profit.
Our Group has reached a significant stage of growth and maturity. With a revenue base exceeding £2bn and sustained above-market performance, we have built a hybrid operating model blending subscription economics, platform dynamics and asset-light scalability. As we evolve our Group structure and prepare for the next chapter of long-term capital alignment, our Board will play a pivotal role in ensuring clarity of direction, disciplined decision-making and the continued stewardship of our purpose-led culture.
The Opportunity
This Non-Executive Director role is a strategically important appointment at a moment of meaningful transition and growth for Collinson. You will play a key part in shaping the future direction of a global, family-owned group as it sharpens its role as an active parent and explores long-term capital partnerships to unlock its next wave of potential.
We are looking for an accomplished Non-Executive Director who brings sound judgement, integrity and a global outlook to support a family-owned organisation operating at scale. In this role, you will help balance entrepreneurial ambition with thoughtful governance and long-term stewardship – combining analytical rigour with empathy to support Collinson’s next phase of disciplined, purpose-led growth.
Key Responsibilities
Strategic Leadership
- Provide clear, constructive challenge and strategic counsel as the Group evolves its structure, capital model and long-term growth plans.
- Offer external perspective on opportunities across travel, loyalty, technology, financial services and related customer experience ecosystems.
- Help refine, prioritise and stress-test portfolio strategy, including the role, ambition and value-creation approach of the parent company.
Governance and Oversight
- Serve as a member of the Risk and Audit Committee, supporting strong governance, financial integrity and a forward-looking approach to risk and compliance.
- Support the design and enhancement of group-wide oversight structures, including technology risk, regulatory environments and global operational complexity.
- Help ensure clarity of decision rights, accountability and boundaries as the Group further matures its parent operating model.
Capital and Growth Expertise
- Guide the Board through considerations relating to long-horizon capital partnerships, refinancing options, co-investment models and other forms of patient capital.
- Bring experience navigating capital transitions in organisations at scale, from growth acceleration to partnering with institutional, private or family capital.
- Provide insight on building sustainable value and resilience across multi-market, multi-business groups.
Global and Cultural Stewardship
- Bring a global mindset to Board discussions, with an appreciation for cross-border dynamics, regulatory diversity and local-market nuance.
- Act as a cultural complement to the executive team and family shareholders, role-modelling values-led leadership, openness and pragmatic decision-making.
- Support the evolution of a high-performing Board culture that combines entrepreneurial energy with the maturity and discipline expected of a global organisation.
Candidate Profile
We are seeking someone who can bring a blend of experience, credibility and values that aligns with Collinson’s ambitions and culture.
Board Experience
- Prior Non-Executive Board experience within international organisations.
- Background in one or more of the following areas is advantageous: travel, hospitality, payments, loyalty, technology, financial services or customer experience-led businesses.
Capital Strategy Insight
- Demonstrated experience guiding organisations through long-term capital transitions (for example, private capital, family office partnerships, refinancing, co-investment or listed environments).
- Understanding of how to shape and steward capital strategy within a family-owned context.
Growth and Portfolio Expertise
- Experience growing businesses through organic expansion, strategic partnerships, platform or ecosystem development and M&A.
- Comfort operating in B2B2C models and indirect distribution environments, with an understanding of how to create value for partners and end customers.
Governance and Risk
- Strong governance credentials, ideally including professional qualifications or material experience in audit, financial oversight, regulatory matters or enterprise risk.
- Ability to apply governance with judgement – balancing appropriate control with agility, innovation and speed of execution.
Global and Cultural Sensitivity
- Successful track record operating in global businesses with cross-border exposure and diverse stakeholder groups.
- Cultural alignment with a values-led, second-generation family organisation that combines ambition with care, accountability and long-term thinking.
Personal Attributes
- Commercial, thoughtful and pragmatic, with a values-driven approach to decision-making.
- A supportive challenger who brings sound judgement, emotional intelligence and the confidence to ask the difficult questions in a constructive way.
- Someone who brings clarity, calmness and perspective to complex discussions and periods of change.
Why Join Collinson?
- Meaningful inflection point: Play a pivotal role in shaping the future of a global group as it enters an important phase of capital and organisational evolution.
- Strategic breadth and impact: Influence a multi-business portfolio spanning travel, loyalty, financial services, technology and customer experience, with the ability to see and shape the bigger picture.
- Values-led culture: Join a family-owned organisation recognised for its integrity, long-term mindset and purpose-led approach to doing business.
- Senior-level influence: Work closely with the Board, the Collinson family and the executive leadership team to help guide the next stage of growth and value creation.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
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