Chief of Staff (CoreAI) Full-time

CoreAI–Ops Team Charter

People. Culture. Execution. Customer Impact. This is how we win. We support this by serving as the connective tissue across functions, ensuring clarity, accountability, and impact.

People – We ensure the right people and resources are in place to deliver CoreAI’s ambitions. This includes supporting hiring, headcount planning, and early-in-career programs; partnering with HR/People Ops on workforce planning, performance, and employee experience; and driving space and resource planning. We manage budgets in partnership with Finance, maintain reporting cadences (quarterly budgets, forecasts, cost allocations), and use data and scenario planning to inform decision-making.

Culture – We bring CoreAI’s values to life by operationalizing culture programs, communication, recognition, engagement surveys, and team events. We design initiatives that reinforce our identity, create belonging, and celebrate success. We listen to the voices of employees, ensuring leadership stays grounded in the experiences of our people.

Execution – We ensure week-over-week progress across product making, story making, value making, and engine making. We do this by making sure actions are well defined, tracked, and unblocked. We have a systematic way of following up on leadership and cross-functional commitments, and we run program management for company-level, cross-cutting initiatives that require disciplined coordination.

Customer Experience – We prioritize the most important customer relationships, ensuring executives are well-prepared for engagements. We manage customer events and partner with the sales teams to deliver impact and capture insights. We follow up on escalations and commitments from executive meetings, driving accountability across functions. We also curate customer stories and feedback to bring into board decks, executive reviews, and strategy offsites, ensuring the customer voice is central to our strategy.

Responsibilities

As the Chief of Staff, you will help drive the management and operations of CoreAI resources, financial planning, reporting, and tools. In this role, you’ll be deeply integrated with all business management rhythms while partnering closely with Finance, Human Resources, Procurement, and Engineering. You will play a critical role in supporting people initiatives such as headcount planning and employee experience, operationalizing culture programs that reinforce identity and belonging. This role offers the opportunity to exercise and develop general management skills while contributing to both fast-paced execution and longer-term strategic thinking. You’ll be a vital, trusted member of a tight-knit team—an exemplar of cultural alignment, accountability, and professional excellence—managing confidential information with the utmost discretion. If you love innovating, connecting across functions, and driving impact at scale, this role is for you.

As Chief of Staff, you will report to the Head of Operations of the CoreAI Organization.

Responsibilities

• Help optimize and manage the effectiveness of the Business Management Function, with the goal of ensuring the team stay focused on what is most strategically important for the company.
• Partner closely with the CoreAI leadership and their teams, key partners, and other Chief of Staff in the wider organization as well as our partners in finance, recruiting, and procurement.
• Support the CoreAI team, be an advocate for team health, team culture, be the connective tissue across all our v-teams.
• Champion scalable business management practices across the organization by fostering alignment among Chiefs of Staff, enabling consistent Rhythm of Business (RoB) execution, and driving operational excellence through shared tooling, templates, and best practices.
• Leverage AI to reimagine and streamline business processes, driving automation, efficiency, and data-informed decision-making across functions.
• Support and execute on the team’s ROB, working to streamline the current approach.
• Business Management lead for budget, headcount, and space management for CoreAI working closely with Finance, Human Resources and CoreAI Operations.
• Create a monthly expense overview (budget vs forecast of CoreAI resources budget)
• Lead and support other business initiatives across the team with flexibility and a willingness to pitch in and bring added value.
• Support content creation processes for meetings and presentations for completeness while delivering against timelines.
• Support the Head of Operations with key cultural projects and workstreams that we drive on behalf of the EVP of CoreAI.
• Develop and manage processes and forums to ensure the team’s focus remains dedicated to what’s most strategically important to Microsoft.
• Manage CoreAI’s participation in and adherence to company-wide programs and requirements (HR driven activities, early in profession programs, business policy changes, etc.).

Qualifications
Required Qualifications:

• Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources or business-related roles OR equivalent experience.
• 6+ years of experience in business analysis, business management or finance role, preferably with technology/software engineering teams.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 7+ years of experience in business analysis, business management or finance role, preferably with technology/software engineering teams
• 4+ years of experience designing and building financial models to evaluate new products, features or business opportunities.
• Demonstrated ability to story-tell business and financial analytics and reports to audiences spanning multiple disciplines & seniority levels, including senior executives
• Proven effectiveness driving complex multi-stakeholder planning processes, problem solving, leading cross-team programs to desired results, and managing risk
• Demonstrated organizational skills through your experience institutionalizing them across a team through process or system changes.
• Ability to rapidly gain/build trust and confidence of stakeholders
• Operate consistently, accurately with high integrity and efficiency.
• Demonstrated proficiency in Excel, MS Office applications, and Business Intelligence applications such as Power BI, Analysis and reporting systems or tools.
• Demonstrated cross-team collaboration, with proven ability to work across organizations and reporting boundaries to get things done
• Excellent written and oral communication

Business Management M6 – The typical base pay range for this role across the U.S. is USD $130,900 – $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 – $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft posts positions for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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