About Us
We are a high-growth, fully remote global BPO powering customer experience for leading brands. Operating across the US, Latin America, and the Philippines, we blend cutting-edge automation with talented human agents to drive high resolution rates, seamless customer interactions, and maximum long-term customer value (LTV).
We operate lean, move fast, and value hard work, operational ownership, and a supportive, high-performing culture for our WFH team members worldwide.
Position Overview
As Chief of Staff, you will serve as the strategic force multiplier to the CEO and a central connective node for our global executive leadership team. This is not an administrative position—it is a high-impact, operational leadership role designed for an execution-focused leader who can turn strategic vision into clear roadmaps, drive cross-functional alignment across time zones, and ensure key strategic initiatives are delivered on time.
You will step into complex challenges, streamline communication across regions, hold operational leaders accountable, and act as a trusted sounding board to the CEO.
Key Responsibilities
1. Strategic Execution & Operations
- Drive Strategic Initiatives: Own and track top-level CEO priorities and OKRs across departments, ensuring projects move from idea to execution seamlessly.
- Special Projects: Lead high-priority, cross-functional projects (e.g., launching new service lines, technology integration, or geographical expansions) until a permanent owner is assigned.
- Operational Rhythm: Establish and manage the cadence of executive meetings, board prep, strategic planning sessions, and company-wide communications.
2. Executive Office & Alignment
- Strategic Partner to CEO: Serve as an honest sounding board, helping synthesize complex operational data and filter requests coming to the executive office.
- Global Alignment: Bridge communication and collaboration across our distributed teams in the US, LatAm, and the Philippines, ensuring consistent alignment with company goals and culture.
- Accountability Tracking: Follow up on executive decision-making, track key performance indicators (KPIs), and clear operational bottlenecks before they impact growth.
3. Culture & Team Connection
- Remote Culture Leadership: Drive initiatives that champion our culture of hard work, continuous learning, and mutual respect across a 100% remote global workforce.
- Change Management: Facilitate smooth organizational changes as we scale, ensuring clarity and buy-in across regions and levels.
Qualifications & Experience
- Experience: 5+ years of experience in management consulting, operations, strategic planning, or a Chief of Staff/Operations Lead role within a scaling business or BPO/CX organization.
- Global & Remote Fluency: Direct experience working within distributed, global, or multi-cultural teams across different time zones.
- Analytical & Tech Savvy: Strong comfort with operational metrics (resolution rates, LTV, CSAT, capacity planning) and modern automation/AI-driven CX tools.
- Quantitative & Critical Problem-Solving Skills: Strong mathematical and analytical aptitude, with the ability to interpret data, perform calculations, evaluate financial and operational scenarios, and apply critical thinking to solve complex business problems and make data-driven decisions.
- Execution Focus: Proven track record of taking broad, ambiguous strategic goals and translating them into structured, trackable execution plans.
- Communication: Exceptional written and verbal communication skills; ability to influence leaders without direct authority.
- Resilience & Growth Mindset: Thrives in a fast-paced, high-accountability environment with low fixed overhead and high adaptability.
Why Join Us?
- Remote Flexibility: Work from anywhere with a strong, connected global team.
- High Impact: Direct, daily access to executive leadership with real ownership over core strategic outcomes.
- Growth Opportunity: A front-row seat to scaling a modern, automation-empowered global CX organization.
