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POSITION SUMMARY:
The Chief of Staff serves as the CEO’s force multiplier and provides strategic leverage—extending the CEO’s reach without adding to her direct management burden. The role ensures that:
- Commitments made to the board, investors, and partners are kept.
- The CEO’s time is optimized for highest-impact activities.
- The board and Executive Committee operate effectively.
- Information flows appropriately across the organization.
- Strategic initiatives advance across functional boundaries.
POSITION RESPONSIBILITIES:
CEO Leverage (40%)
- Serve as a strategic thought partner and execution arm to the CEO
- Translate the CEO’s priorities into clear plans, timelines, and accountability structures within the CEO office as well as throughout the organization
- Oversees management of CEO calendar, priorities, and meeting preparation to optimize time allocation—ensuring the CEO’s schedule reflects her highest priorities
- Own CEO communication rhythm: draft consistent Executive Committee updates, ensure timely follow-up with key stakeholders, and maintain proactive stakeholder communication
- Track all CEO commitments and ensure follow-through across the organization—nothing falls through the cracks
- Support CEO effectiveness in fundraising campaign: prepare for investor meetings, track investor commitments and follow-ups, coordinate CEO calendar with Investment Committee rhythm
- Prepare briefing materials for board meetings, investor presentations, public sector engagements, and major external meetings
- Attend key meetings as CEO proxy or observer; capture action items and drive accountability
- Serve as sounding board for CEO on strategic decisions and organizational dynamics; offer honest, direct counsel and bigger-picture perspective
- Manage the Executive Assistant function to ensure the executive office runs effectively
Cross-Functional Accountability (20%)
- Track Momentum:2030 milestones across all executive level functions
- Convene cross-functional teams on CEO’s behalf when initiatives span multiple areas
- Follow up on commitments made in leadership meetings; escalate delays or risks
- Ensure Executive Committee and Officers have visibility into strategic progress
- Facilitate resolution of cross-functional conflicts before they require CEO intervention
Strategic Initiatives (20%)
- Coordinate Air Service Development across functions:
- Prepare CEO for airline pitches
- Track contract negotiations and commitments
- Coordinate with Marketing on flight announcements
- Connect with CPO on air service fundraising
- Link GCR team to destination market activation
- Work with BRG and Insights on employer travel data
- Manage and launch a new Anchor Institution initiative
- Manage special initiatives that don’t fit single-function ownership
- Lead special projects at CEO direction
Board & Executive Committee (15%)
- Ensure board meeting effectiveness: agenda development, material preparation, follow-up tracking
- Staff Executive Committee sessions; capture decisions and drive implementation
- Maintain relationships with board members between meetings on CEO’s behalf
- Coordinate board committee work as needed
- Support CEO engagement with public sector partners (City, County, utilities): preparation for elected official meetings, tracking commitments, ensuring follow-through
- Manage Board Chair engagement: ensure Chair is appropriately involved in key meetings, never surprised by public developments, and aligned with organizational priorities
Leadership Stewardship (5%)
- Manage the Executive Assistant function to ensure the executive office runs effectively
POSITION QUALIFICATIONS:
Required:
- 7-10+ years of professional experience in progressively responsible roles
- Demonstrated excellence in execution, follow-through, and attention to detail
- Experience supporting senior executives or working in chief of staff / similar capacity
- Strong written and verbal communication skills, including board-level presentations
- Comfort with ambiguity, rapid context-switching, and competing priorities
- Political savvy and ability to navigate complex stakeholder dynamics
- Service orientation—you find satisfaction in making others successful
Preferred:
- Experience in economic development, public-private partnerships, or regional organizations
- Familiarity with San Antonio business and civic community
- Experience with board governance and nonprofit/public sector dynamics
- Background in project management, consulting, or operational roles
- MBA or advanced degree
Education: Bachelor’s Degree preferred. Relevant work experience may be considered in lieu of a degree.
Core Values: Must possess the ability to daily represent the organization’s core values: Be:Real, Be:Accountable, Be: Curious, Be:Purposeful, and Be:Courageous.
Computer Skills: Proficient PC skills, including MS Office (Teams, PowerPoint, Excel, Word, Outlook).
Certificates & Licenses: None.
Other Requirements: Valid Texas driver license.
Competency Statements
- Accountability – Ability to accept responsibility and account for his/her actions.
- Energetic – Ability to work at a sustained pace and produce quality work and react with appropriate levels of urgency to situations and events that require quick response or turnaround.
- Time Management – Ability to utilize the available time to organize and complete work within given deadlines; complete a high volume of tasks with little or no guidance.
- Organized – Possessing the trait of being organized or following a systematic method of performing tasks effectively.
- Communication, Oral/Written – Ability to communicate effectively with others using the spoken word, and in writing clearly and concisely; interact with people of all levels in a confident, professional manner.
- Listening – Clearly receiving, interpreting, and understanding messages to translate into action.
- Problem Solving – Ability to identify and understand issues, problems, and opportunities; determine course of action and appropriate solutions.
- Accuracy – Ability to perform work accurately and thoroughly.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Strategic Thinking – Ability to see how the day to day fits within the bigger picture.
- Working Under Pressure – Ability to complete assigned tasks under stressful situations.
ESSENTIAL FUNCTIONS
Physical Demands:
Lift/Carry: General office activity, e.g. lifting up to 20 pounds occasionally or negligible weights.
Other Physical Requirements: None
Work Environment:
This is a flexible work environment which includes both in-office attendance and the ability to work from home as business needs allow. This role requires significant time in the office or attending in-person meetings. Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, and multi-functioning printer. Ability to travel to and from meetings, training sessions or other business-related events. After hours work/travel may be required.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.