Greenbank Services Club is inviting expressions of interest for the newly created position of Chief Innovation Officer.
Reporting directly to the General Manager and operating as a key member of the senior leadership team, this position will provide single-point ownership of the Club’s technology, innovation, cyber security, data governance and member-facing digital capability.
This is not a traditional IT support role. It is a strategic and hands-on position requiring the successful candidate to personally understand, evaluate and lead the development and integration of complex operational systems.
The opportunity
The Chief Innovation Officer will be responsible for creating a coordinated technology and data ecosystem that:
- improves operational and commercial performance;
connects systems and trusted data sources; - automates management, compliance and executive reporting;
strengthens cyber security and data governance; - improves member engagement and digital capability;
- reduces unnecessary third-party costs and vendor dependency; and
- delivers internally owned, secure and supportable solutions.
Technical environment
Candidates must be able to demonstrate the technical skills and practical ability required to excel within an ecosystem that includes (but not limited to):
- SwiftPOS point-of-sale systems;
- Gaming LMO (Odyssey) and associated APIs;
- Wirely;
- CRM and member engagement platforms;
- Cyber security, privacy and identity controls;
- Systems development and workflow automation;
- APIs, integrations and cloud environments;
- Data warehousing and business intelligence;
- Microsoft environments, including Excel and approved AI capability; and
- Digital communications, applications, kiosks and promotional systems.
Initial priorities
The role’s early priorities will include:
- establishing a central data warehouse and trusted reporting foundation;
- automating recurring management and compliance reporting;
- reviewing customer care, AML/CTF and harm-minimisation systems;
- modernising and integrating the Club’s CRM;
- strengthening cyber security and third-party assurance;
- developing a structured technology and integration roadmap;
- delivering high-value automation and integration projects; and
- improving member communications through connected apps, SMS, email and promotional capability.
About you
You will bring:
- proven senior experience in technology, digital transformation, innovation, data, cyber security or enterprise systems;
- demonstrated technical delivery capability, not solely project or vendor management experience;
- experience designing or governing APIs, integrations, system architecture, data warehouses and workflow automation;
- strong commercial judgement and the ability to assess build, buy and hybrid solutions;
- the ability to translate technical complexity into measurable business outcomes;
experience managing vendors, costs, contracts and technology risks; - strong written communication and Board-level reporting capability; and
- a practical, collaborative and accountable leadership style.
Experience within hospitality, gaming environments, licensed clubs, membership organisations or another regulated and transaction-intensive environment will be highly regarded.
Relevant tertiary qualifications and professional certifications are desirable. Demonstrated senior-level experience and a strong portfolio of successfully delivered work considered a significant advantage.
Working arrangement and remuneration
This is a full-time position, combining regular on-site work at Greenbank Services Club in Hillcrest with flexibility to work from home where the role and project requirements permit. Critical time on site is essential.
Remuneration will be commensurate with the candidate’s proven technical skills, successful delivery record, leadership capability and relevant industry experience.
Shortlisted candidates will be required to demonstrate or independently validate their technical capability and provide examples of systems, integrations, data solutions or digital products they have personally designed, developed or led.
Express your interest
Please submit:
- a current résumé;
- a brief covering letter outlining your suitability;
- examples of relevant technical or integration projects; and
- details of measurable commercial, operational or security outcomes achieved.
