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Are you experienced in managing programs and operations of behavioral health or health care services? Looking to step into a leadership role? Check out this opportunity with the State of Connecticut!
The Connecticut Department of Correction (DOC) is hiring a Regional Chief Operating Officer (RCOO) for the Corrigan Correctional Center in Montville.
WHAT WE CAN OFFER YOU
- NEW: Visit our State Employee Benefits Overview page to learn about our medical and dental insurance plans, sick/vacation/personal leave accruals, state holidays, tuition reimbursement and more!
- Professional growth and development opportunities.
- A healthy work/life balance to all employees.
Our state has a lot to offer – from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here.
POSITION DETAILS
The RCOO manages the overall operations of the health services program for multiple correctional facilities. This is a full-time, 40 hour per week (80 hours biweekly) position, primarily offered on a first-shift schedule. The position is based at our Central Office, located in Wethersfield, CT and will be assigned to manage designated facilities by the Chief Operating Officer, and requires frequent travel between facilities and to other locations to collaborate with teammates.
This position is responsible for the planning, coordination, direction and supervision of all staff providing care and support in the region. The key priorities for this role include:
- Ensuring adequate resourcing across all clinical and administrative functions, including nursing, mental health, physicians, dentistry, medical records, etc. to ensure that we are providing a community standard of care for our patients;
- Collaborating with clinical leadership to develop systems and processes that will improve health care outcomes for patients;
- Utilizing data to identify opportunities to drive process improvements;
- Implementing and ensuring consistent evidence-based processes are in place and effective across all facilities and continuously focus on building team cohesion and capability.
ABOUT US
Since 1968, the Connecticut Department of Correction has proudly served and protected the citizens of the State of Connecticut by daily ensuring the safety, security, and order of our 14 correctional facilities in a manner that is widely viewed as a national model. The Department endeavors to provide the programming, education, and treatment that willing inmates may utilize to improve themselves and the success of their eventual reintegration into society. Our staff of dedicated correctional professionals takes great PRIDE (Professionalism, Respect, Integrity, Dignity, Excellence) in the daily performance of their duty to our state.
OUR MISSION
The State of Connecticut Department of Correction (DOC) shall strive to be a global leader in progressive correctional practices and partnered re-entry initiatives to support responsive evidence-based practices aligned to law-abiding and accountable behaviors. Safety and security shall be a priority component of this responsibility as it pertains to staff, victims, citizens, and offenders.
For an inside look at what it’s like to work as an employee for the State of Connecticut, please watch the video below!
Selection Plan
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jake Ferrari at jake.ferrari@ct.gov.
Join the State of Connecticut and take your next career step with confidence!
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Correction this class is accountable for directing the planning, implementation, management and evaluation of the overall health services for assigned correctional facilities.
EXAMPLES OF DUTIES
- Directs multidisciplinary staff and operations for assigned correctional facilities;
- Coordinates, plans and manages daily delivery of all health services (including medical, mental health, dental and support services) to offender and inmate population;
- Formulates and leads health services team in attainment of facility based and agency goals and objectives;
- Develops, implements, and evaluates policies, goals, and objectives to ensure conformance with national standards, administrative policies and statutory provisions;
- Assists in formulation and implementation of organizational and site-specific policies and procedures;
- Provides ongoing performance feedback and evaluations and initiates and enforces progressive discipline when necessary;
- Maintains contacts and acts as a liaison with individuals within and outside of region who might impact on health services activities;
- Oversees facility staffing to ensure appropriate resource allocation and compliance with collective bargaining agreements and labor laws;
- Monitors all activities of region for conformance with relevant state and federal licensure and other statutes, regulations and/or policies;
- Enforces health services polices and agency administrative directives;
- Coordinates with human resources to ensure hiring, retention, training and promotion of qualified staff;
- Oversees and contributes to developmental planning and quality improvement and quality assurance (QI/QA) processes;
- Ensures collection, tracking and reporting of data to evaluate QI/QA initiatives;
- Oversees, evaluates and monitors monthly program utilization data;
- Reviews utilization and other reports and develops corrective action plans to improve processes as indicated;
- Ensures overall region operations within budgetary guidelines;
- Leads the recruitment and hiring of staff, including outreach, interview and selection;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of
- and ability to apply management principles and practices;
- relevant state and federal laws, statutes and regulations;
- relevant agency policies and procedures;
- institutional or health care delivery systems quality improvement and quality assurance processes;
- relationships between risk factors and incidence of health problems;
- changing aspects of social-medical philosophies;
- Knowledge of
- changing pattern of preventive medicine and environmental health;
- state and community health services organizations and programs;
- Considerable
- interpersonal skills;
- oral and written communication skills;
- Considerable ability to
- set priorities and organize and manage resources to meet diverse needs of clients;
- work collaboratively with clinical leadership in a matrix environment;
- Ability to analyze, evaluate and interpret data.
MINIMUM QUALIFICATIONS – GENERAL EXPERIENCE
A Bachelor’s degree in business administration, public administration, healthcare administration or a related field and four (4) years of professional experience managing programs and operations of behavioral health or health care services. Experience working with incarcerated or former prisoners in a professional healthcare capacity is preferred.
MINIMUM QUALIFICATIONS – SPECIAL EXPERIENCE
Three (3) years of the General Experience must have been in a supervisory or project management capacity.
PREFERRED QUALIFICATIONS
- Experience working in a correctional setting, or with underserved populations;
- Experience with broad-based operations, including responsibility for budgets and productivity improvement;
- Experience with continuous improvement systems, particularly in health services operations;
- Experience in a managerial capacity, leading teams ranging between 30-50 employees;
- Experience supervising teams across multiple locations.
SPECIAL REQUIREMENTS
- Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
- Incumbents in this class may be required to travel.
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