Black Box Intelligence (BBI) is the leading Guest Experience and AI platform for the restaurant industry, delivering Guest Experience surveys, performance benchmarking, guest sentiment, financial and workforce intelligence to the world’s top restaurant brands. We have transformed from a legacy data provider into a modern AI-enabled SaaS and managed-services platform, and we’re looking for a Chief Revenue Officer to lead the next phase of growth.
The Role
BBI is seeking a Chief Revenue Officer to own and scale all revenue-generating and customer-facing commercial functions, Sales, Customer Success, and Marketing, across our restaurant SaaS platform. Reporting to the CEO, the CRO will partner closely with the executive team and board on growth strategy, retention, brand, and go-to-market execution in a PE-backed environment.
What You’ll Do
- Own the full revenue engine: new business sales, expansion, and retention
- Build and lead high-performing Sales, Customer Success, and Marketing teams
- Set and execute go-to-market strategy across enterprise and mid-market restaurant/hospitality accounts
- Identify core growth opportunities and build channel-specific growth plans annually and multi-year, with clear goals/targets by team and individual
- Drive rapid, sustainable revenue growth in a subscription/SaaS model, with an eye toward customer acquisition, retention, and EBITDA expansion
- Oversee Marketing’s brand-building and demand-gen efforts, including webinars, tradeshows, and digital/content channels
- Reduce churn and expand net revenue retention through proactive partnership with the Customer Success leadership
- Develop pricing tactics, sales methodology, and performance metrics/KPIs; hold the org accountable to them
- Build the organizational structure and culture needed to maximize sales performance and customer satisfaction
- Maintain a pulse on the competitive landscape and evolving customer needs to inform product/services strategy
- Report on pipeline health, forecast accuracy, and revenue performance to the CEO, board, and PE ownership
- Represent BBI as an ambassador to the broader restaurant community
What You Bring
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- 7+ years of commercial executive leadership, ideally in restaurant, hospitality, or foodservice technology/SaaS
- 5+ years of recent experience building, growing, and leading a revenue-generating organization (Sales, CS, and/or Marketing)
- Proven track record of delivering rapid revenue growth in a B2B SaaS environment
- Experience leading Sales, Customer Success, and Marketing under one commercial organization
- Strong track record of building, scaling, and coaching high-performing teams
- Comfort operating in a PE-backed environment — data-driven, accountable, fast-moving
- Deep understanding of subscription economics: ARR, NRR, churn, expansion, CAC/LTV
- Entrepreneurial, hands-on “player-coach” approach
- Established network within the restaurant/hospitality industry
- Forward-thinking and tech-savvy with modern CRM and sales/marketing automation experience
- Executive presence with boards, investors, and enterprise customers
- Bachelor’s degree required; MBA a plus but not required
Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.
