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Capita Pension Solutions Ltd’s (CPSL) purpose is to work as one team creating better outcomes for members today, tomorrow, and when they need us. CPSL is an FCA Regulated Pensions business responsible for the delivery of core pensions administration and consulting services to over 400 clients and 6m pension scheme members. Customers have turned to Capita Pension Solutions for >50 years because of the superior service provided to scheme members.
As a core member of the Capita Pension Solutions Leadership Team, this role will be instrumental in ensuring that we deliver on our key client promises today whilst also helping to drive our wider Pensions strategy. All whilst being mindful of our FCA Regulation and framework and the Pensions Regulator (as regulator of our pension scheme clients).
The Pensions Delivery COO will be responsible for delighting our Pensions clients and members through engaging our delivery teams, delivering operational excellence, driving Capita’s gross margin, and delivering what we have contracted with our clients.
The core objective for the Pensions Delivery COO is to deliver all client’s KPIs through strong leadership, effective planning and resource optimisation leading to a gross margin which can be maximised. The leader will have direct responsibility for all operational staff delivering services into clients in CPSL. The role holder will demonstrate thought leadership around Best in Class delivery and cutting-edge operational practices.
As a member of the leadership team, the Delivery COO will role model our values and behaviours to ensure that colleague experience is at the heart of how we do business, and act as a catalyst to drive diversity of thought.
Job title:
Chief Operations Officer
Job Description:
Key Deliverables:
- Develop and execute the operations transformation agenda required to deliver on the strategic agenda of the CPSL.
- Lead operational performance reviews specifically in operational delivery activity focused on “Best in Class” delivery and operational excellence.
- Effectively manage Statement of Works through their contract life cycles meeting all contractual obligations, working closely with the CPSL MD within their Master Service Agreement with the client.
- Responsible for managing regulated service delivery alongside non-regulated.
- Leading their management team.
- Supporting CPSL MD with QBR, reporting performance.
- Develop a meaningful and tailored set of Employee Value Propositions (EVPs) that ensure our solutions can delight our clients and engage our people.
- Develop a leadership team that can support clients and hold the day to day client relationships.
- Effective management of enterprise risks and compliance with corporate policies, area specific legislation, pricing and litigation regulations.
- Accountable for driving a collaborative culture in line with our values.
- Nurture talent and provide development opportunities that maximise diversity of thought and opportunity.
Person specification:
- Proven experience of carrying out a similar role across a similar scope and scale.
- Experience of multi-function delivery.
- Experience of running a gross margin P&L of a similar scale.
- Leadership experience of leading significantly large delivery teams.
- Uses a mixture of analysis and judgement to make sound decisions, even in the absence of complete information, to drive the CPSL overall vision and purpose.
- Action oriented, readily acting on challenges, with appropriate tactical planning. Identify and seize new opportunities decisively in good and bad times. Has the resolve to handle tough issues decisively.
- Demonstrates people empathy, understands how to motivate teams to bring out the best for the individuals and the clients.
- Anticipates, readily learns and adopts new technologies. Scans the environment for new technical skills, knowledge or capabilities that can benefit business or personal performance and assesses the impact on people and culture.
- Broad understanding of social and economic trends that impact industry verticals as well as regulatory environments. (e.g., financial services sector thinking and decision making) and how sector needs may be impacted.
- Deep understanding of operational delivery best practice that anticipates future delivery trends and implications for the Division.
- Genuine interest in nurturing talent and ensuring opportunities for career advancement are open to all.
- Demonstrable ability to succeed in a complex matrix environment, where they do not personally hold all of the levers required to succeed.
About Capita Pension Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What we hope you’ll do next:
Choose “Apply now” to fill out our short application, so that we can learn more about you.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
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