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Job Title: Chief Operating Officer
Reports To: CEO
Status: Full Time, Exempt
Supervision: All Leadership, except Finance and Executive Administrator
Location: The Table, Sacramento
SUMMARY OF FUNCTIONS
The Chief Operating Officer (COO) will serve as a key member of the executive leadership team, working closely with the CEO and other senior leaders to drive the operational success of the organization. The COO will be responsible for overseeing day-to-day operations, ensuring the effectiveness and efficiency of the organization’s processes, and implementing strategies to enhance organizational performance. This role requires a strategic thinker with a strong background in nonprofit management, business management, operational excellence, and team leadership.
COMPANY OVERVIEW
3Strands Global Foundation (3SGF) is a California-based nonprofit with a mission to Prevent, Empower, Unite—working together to end human trafficking. Guided by our Survivor Advisory Board, we take a survivor-informed, trauma-responsive approach to every program, policy, and partnership. We are driven by detailed feedback from measurable outcomes to constantly learn and improve our programs. We envision a world free from human trafficking, where prevention is possible, support is accessible, and communities are united for change.
Our work spans three core initiatives:
- Prevention Education – Equipping students, educators, industries, and service groups with the knowledge and skills to recognize warning signs, build protective behaviors, and take action.
- Direct Services – Offering case management, education, and employment assistance to survivors and individuals at risk, including services through our drop-in center in Sacramento.
- Community Engagement – Mobilizing communities, hosting awareness events, and collaborating with policymakers to advance prevention-focused legislation.
At 3SGF, our core values shape everything we do:
- Integrity – Doing what’s right, always, and building trust through accountability.
- Collaboration – Partnering with communities and elevating survivor voices to create lasting change.
- Empowerment – Honoring each person’s story while fostering independence, agency, and choice.
- Flexibility – Meeting people where they are, navigating change with compassion and resilience.
- Innovation – Embracing new ideas and solutions to drive meaningful, lasting impact.
We are a mission-driven, inclusive, and agile team committed to measurable change. To explore our programs and outcomes, visit our most recent Impact Report.
SPECIFIC JOB RESPONSIBILITIES
- Team Management & Culture: Lead and manage leadership staff, fostering a positive, trauma informed, mission-driven culture. Serve as a culture carrier, ensuring that organizational values are lived out in daily operations.
- Staff Management: Provide leadership, guidance, and support to department heads and their teams.
- Talent Development: Oversee staff development programs, including training, mentorship, and succession planning.
- Culture Building: Foster a collaborative, inclusive, and mission-driven organizational culture. Implement a standard of supervision grounded in inclusive leadership practices such as building strong relationships, active listening, clear and transparent communication, consistent and timely feedback and clear expectations. Provide coaching and resources to help resolve and prevent interpersonal and team conflicts and adapt to different leadership styles.
- Implement policies and strategies that encourage cross-departmental collaboration. Facilitate calm, neutral, and equitable discussions when team dynamics are challenging. Listen to varying perspectives and provide decisive input, with a goal of empowering department heads to take ownership and lead their teams effectively.
- Operational Leadership: Oversee day-to-day operations, ensuring efficiency and compliance with legal and regulatory standards. Implement and monitor operational strategies to support the organization’s mission.
- Day-to-Day Management: Oversee daily operations across all departments, including programs, fundraising, development, marketing, finance, human resources, IT, and facilities.
- Drive and manage the outputs for the annual strategic plan
- Policy Implementation: Develop and enforce organizational policies and procedures to ensure efficiency, compliance, and alignment with the organization’s mission.
- Provide effective and inspiring leadership as well as stewardship.
- Implement and lead a continuous quality improvement process throughout the program focusing on systems/process improvement.
- Promote regular and ongoing opportunities for all staff to give feedback on program operations.
- Financial Oversight: Support the CEO and Controller in understanding and monitoring budgets and financial statements. Ensure financial practices align with nonprofit best practices and the organization’s strategic goals.
- Budget Management: Work closely with the Controller to develop, manage, and oversee the organization’s budget.
- Resource Allocation: Ensure optimal allocation of financial and human resources to meet organizational objectives.
- Financial Controls: Establish and monitor internal controls to safeguard the organization’s assets and ensure financial sustainability.
- Program Implementation: Assist CEO and Program Leaders with the implementation of programs, ensuring they align with organizational goals and mission.
- Program Oversight: Ensure that all programs are aligned with the organization’s mission, goals, and strategic plan.
- Program Evaluation: Develop and implement systems to monitor and evaluate the effectiveness and impact of the organization’s programs.
- Resource Support: Provide operational support to program managers to help them achieve their objectives.
- Innovation: Foster a culture of innovation by developing and implementing strategic operational improvements that enhance service delivery, increase impact, and support the organization’s goals and mission.
- Compliance and Risk Management: Ensure that the organization follows governmental laws and industry standards, including those specific to nonprofit governance. Identify and manage operational risks to protect the organization, maintain the organization’s reputation and public image, and ensure smooth operations.
- Regulatory Compliance: Ensure that the organization complies with all relevant laws, regulations, and standards, including those specific to nonprofit governance.
- Board Liaison: Work with the CEO to prepare all reports and updates for the board of directors, and participate in board meetings as needed.
- Ethical Standards: Uphold and promote ethical standards and practices throughout the organization.
- Risk Management: Identify, assess, and manage risks to ensure the organization’s activities are compliant with legal and regulatory requirements.
- External Relations: Responsible for establishing and managing strategic relationships with key stakeholders, representing the organization in public forums, and developing partnerships to enhance organizational impact.
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including donors, partners, community leaders, and government agencies.
- Public Representation: Represent the organization in public forums, conferences, and meetings as needed. Act as a potential media contact for the organization, or assign appropriate team members to these opportunities.
- Partnership Development: Identify and develop partnerships that can enhance the organization’s impact and reach.
DESIRED SKILLS
- Passion for 3SGF’s mission
- Experience and knowledge designing and implementing non-profit internal controls, tax exempt requirements, and accounting guidelines.
- Experience managing all aspects of Human Resources, including: hiring and supervisory experience, performance management, conflict and grievance resolution, compensation and benefits, on-boarding, succession planning.
- Detail-oriented and committed to accuracy and follow through.
- Excellent customer service skills.
- Ability to work independently, manage multiple projects within a dynamic work environment, and delegate tasks strategically.
- Experience working with QuickBooks, Slack, monday.com, Google Suite, and Microsoft Office, database management platforms, and time management software.
- Demonstrated leadership ability, confidence and executive presence.
- Analytical abilities necessary to make sound decisions, logical interpretations to review and interpret financial statements and budgets.
- Strong skill set in prioritizing, strategizing, meeting deadlines and following up on assignments and roles and responsibilities with minimal supervision.
- Attend evening and weekend meetings and events as required.
- A strong employment and/or service history that reflects leadership, building and managing high level operations, teams and community engagement.
CULTURE
The individual will represent the company in a respectful and appropriate manner; encourage company growth; remain flexible and adapt to change; operate within budget and work to decrease costs; follow and uphold company policy at all times; act as an enthusiastic and positive force as a member of the team; ensure that records are secure; act with urgency and in the best interest of the company; report all suspicions or observations of wrongful or illegal acts; complete all paperwork accurately; maintain a high degree of confidentiality; maintain the highest level of honesty and integrity; cooperate and participate in any special project, event or request as directed.
WORKING ENVIRONMENT
- Reports to Office
3SGF is an equal-opportunity employer fully committed to achieving a diverse workforce.
3SGF does not discriminate based on race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.
3SGF is a Fair Chance Employer and encourages individuals with lived experience to apply.
Justice history will not disqualify candidacy in most cases.
- 4-year degree, Masters preferred
- Minimum of 7–10 years in progressively senior operational or executive roles.
- Preferred: 5–7 years in a leadership position within a nonprofit, government agency, start-up business, or mission-driven organization
- Quantifiable outcomes for operational excellence from above experience.
C1OO
