Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Product Management
Overview
Mastercard’s Security Solutions organization develops and delivers world-class security products and services for customers across the globe. SSO was established to safeguard all aspects of safety and security in payments with new products, services and standards.
Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca’s Alerts and First Party Trust changes the dialogue creating a rich environment for issuers and merchants to resolve disputes before they become chargebacks reducing frustration and driving repeat spend. The Product CoFounder of Ethoca Alerts will lead the team to manage and operate the product, drive new product ideas to grow revenue, drive and communicate a clear product roadmap, understand our customers, their needs and work in partnership to develop compelling go-to-market strategy and will support our sales and account managers to drive sales and product usage.
In this role, you will drive requirements working closely with our customers and partners, and lead business architecture and go-to-market execution of Alerts and FPT and be the primary product advocate for both. This position will report directly to the SVP of Product Management.
This role requires a curious, thoughtful and analytical person with drive and passion for payments, fraud and customer experience:
- Lead the rapid evolution of the Alerts and FPT product strategies, and ensure that our rich value proposition is fully delivered through our existing and current solutions;
- Be the market face for both products with internal sales teams globally and Ethoca’s most influential merchant and card issuing customers;
- Manage all aspects of the product including the P&L, analysis, recommendations and implementation for segmentation, solution packaging and overall commercialization, including pricing;
- Establish and maintain strong two-way communications with our go-to-market teams, customers and partners – chair periodic regional meetings and innovation workshops;
- Support the evaluation, piloting and launch of new capabilities in each region; establish feedback and continuous improvement processes; develop regional product launch playbooks;
- Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features and functions to ensure consistent competitive advantage in the marketplace;
- Develop clear, convincing and data-driven business cases for significant new growth investments;
- Coach and inspire a high-performing product team and cultivate an entrepreneurial culture of ownership and accountability.
All About You: The ideal candidate will have broad and extensive experience with:
- Experience in Payments, Card Fraud and/or Disputes, E-commerce, Financial Services is desired, experience in Technology product management is a must;
- Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results;
- Strategic, analytical, and systematic thinker who consistently and constructively challenges team to drive continuous improvement;
- Exceptional commitment to product management discipline and best practices; process-oriented, with a high attention to detail and quality on both internal team work and external products delivered to the market;
- Hands-on, resourceful and nimble with a track record turning strategy into execution and measurable outcomes;
- Open, transparent and highly collaborative leader who builds trusted relationships across teams and geographies, and sets a personal standard of excellence that others aspire to.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $200,000 – $320,000 CAD
