Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Product Management, Rewards – Enterprise Loyalty
Overview:
Mastercard’s Loyalty team is part of Consumer Acquisition and Engagement (CA & E) and works closely with leading financial institutions, retailers, airlines, and digital partners to help clients build more meaningful, frictionless, and valuable customer experiences. The team delivers loyalty capabilities across rewards, offers, redemption, engagement, and data-driven customer value management, helping clients strengthen relationships with their customers while driving measurable business outcomes.
The Vice President, Product Management, Enterprise Loyalty will play a critical leadership role in shaping the next phase of growth for Rewards and Enterprise Loyalty. This role will set the strategic direction for Mastercard’s Enterprise Loyalty capabilities globally, define where to invest, and lead the go-to-market approach required to scale solutions across markets, segments, and client types. The ideal candidate will combine deep loyalty and rewards expertise with strong commercial judgment, client management, disciplined product leadership, and the ability to build and motivate high-performing teams.
Role and Responsibilities:
- Define and lead the global rewards product strategy for Enterprise Loyalty, with clear accountability for growth priorities, go-to-market strategy, and commercial impact.
- Shape the long-term vision for how Mastercard helps clients modernize rewards, deepen customer engagement, and create differentiated loyalty value propositions.
- Translate market opportunities, client needs, and competitive dynamics into a focused portfolio strategy, roadmap priorities, commercial models, and execution plans.
- Lead products from strategy through commercialization, launch, adoption, and scale across multiple regions and client segments.
- Own go-to-market planning for new and existing rewards capabilities, including market positioning, value proposition, sales enablement, pricing inputs, and launch readiness.
- Engage financial institutions, merchants, digital partners, and strategic clients in co-creation and market validation to ensure solutions are commercially relevant and easy to adopt.
- Partner closely with Consulting, Engineering, Data Science, CXD, Delivery, Servicing, Marketing, and regional teams to bring scalable, client-ready solutions to market.
- Drive a client-first, data-informed, test-and-learn culture across the rewards portfolio, continuously improving client value, customer experience, and business performance.
- Establish and manage a clear product scorecard, using performance data, market insights, and client feedback to optimize adoption, revenue, cost, and customer outcomes.
- Maintain a strong perspective on global loyalty trends, emerging reward models, partner ecosystems, digital redemption, and evolving client expectations.
- Identify and prioritize high-impact use cases, partnerships, and platform capabilities that strengthen Mastercard’s competitive position in rewards.
- Lead cross-functional alignment with internal stakeholders and external partners, influencing senior leaders and teams to make decisions and move with pace.
- Enable the broader Mastercard organization to sell, position, and support rewards products through clear narratives, compelling client materials, sales enablement, and executive-ready communications.
- Build, coach, and develop a strong product team, setting clear priorities, providing regular feedback, creating growth opportunities, and strengthening team effectiveness.
- Model strong people leadership through inclusive decision-making, collaboration, coaching, recognition, employee engagement, and a consistent focus on building a high-performance culture.
All About You:
- Extensive experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments.
- Proven success leading product strategy, commercialization, and go-to-market execution across complex enterprise environments.
- Demonstrated ability to define a clear product vision, translate it into a focused roadmap, and deliver measurable growth outcomes across markets and stakeholders.
- Strong commercial acumen, with experience shaping value propositions, pricing inputs, business cases, partner models, and revenue opportunities.
- Ability to operate effectively in ambiguity, connect market signals and client needs into scalable solutions, and make decisions using data, client input, and commercial judgment.
- Strong understanding of how to launch, position, enable, and scale products through sales, regional, marketing, delivery, and client-facing teams.
- Executive presence and communication skills, with the ability to craft clear narratives, influence senior stakeholders, and drive decisions.
- Demonstrated ability to build trusted relationships with clients, partners, regional teams, and internal business units.
- Strong people management skills, including the ability to hire, coach, develop, motivate, and retain high-performing talent.
- Proven leadership style that creates clarity, accountability, inclusion, and engagement across teams.
- Global mindset and experience working across markets, client segments, and regulatory or operational environments.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $200,000 – $320,000 CAD
