This position is responsible for leading the organization’s enterprise level projects and initiatives, including project management, change management and process improvement functions. Primary duties include technical leadership and strategic plan execution, as well as development and oversight of resources, relationships, and successful teams. Work includes executive portfolio management in support of Board of Directors, executive management and line of business priorities and initiatives.
Estimated Hiring Range:
$234,090.00 – $286,110.00
Bonus Target:
Bonus – SIP Target, 10% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
Essential Responsibilities
Technical Leadership
- Facilitate project success through effective monitoring, governance, and appropriate use of project and process improvement methodologies, tools, and procedures.
- Ensure effective enterprise project schedule, status tracking, and reporting processes; monitor enterprise project performance against milestones and goals.
- Expand, improve, and lead project management and process improvement competency, training, and capabilities of the organization; ensures projects are appropriately staffed and required roles defined.
- Ensure appropriate management and oversight of key interdependencies between projects and departments at the enterprise level.
- Consult on high-profile, large-scale projects for strategic initiatives to ensure superior outcomes.
- Engage leadership and activate project management staff, as appropriate, to ensure successful implementation and ongoing support.
- Ensure that business partnerships and programs are well-integrated throughout the organization, as appropriate to fulfill or optimize CareOregon’s obligations.
- Identify, lead, and support new business initiatives and strategic opportunities in furtherance of CareOregon’s mission.
- Assist to resolve or escalate critical project risks and issues for mitigation and resolution.
- Lead and maintain reporting on enterprise project risks and risk management plans.
- Establish issue escalation protocols for enterprise projects.
- Integrate continuous improvement, lessons learned, and current best practices to enterprise project management and process improvement practices.
- Define operational structure for areas of oversight and approve EPM policies.
- Ensure all TMO procedures and practices drive operational excellence, quality, and operational efficiencies (including EPMO, change management, and process improvement).
- Work with COO to ensure that CareOregon’s Line of Business and Coordinated Care Organization (CCO) partners are engaged in the determination, analysis and implementation of corporate initiatives identified by the CareOregon Board of Directors and/or Executive Management.
Strategic Project Management
- Lead the development of vision and goals for project management and process improvement work of the enterprise.
- Develop and oversee the enterprise project portfolio for the organization.
- Participate in the strategic planning process for the organization.
- Facilitate strategic project and resource allocation and prioritization decision-making.
- Develop and ensure effective project methodologies, procedures, and metrics exist to enable efficient and successful project scoping, solution design, testing, implementation, and transition to on-going operations.
Financial/Resource Management
- Develop department budget in alignment with enterprise strategic planning.
- Ensure teams have sufficient resources to perform their work.
- Ensure budgets are monitored and managed effectively across areas of oversight.
- Approve resource allocations within budget, including people, finances, and timelines; make decisions on exceptions.
Relationship Management
- Ensure strategic messages are regularly and effectively relayed to management team and staff; promote transparency.
- Leverage current relationships and forges new relationships with community partners, vendors, and other constituents in alignment with organizational direction and priorities.
- Align with executive leaders across the organization to support key strategic initiatives and to ensure business support services are providing high quality service and generating value.
- Represent the organization in external meetings and functions, providing strong leadership presence and effectiveness.
- Employ change management techniques to guide and support the organization and departments through business and operational transitions.
Employee Supervision
- Direct team(s) and establish team direction and goals in alignment with the organizational mission, vision, and values.
- Identify work and staffing models; recruit, hire, and oversee a team to meet work needs, using an equity, diversity, and inclusion lens.
- Identify department priorities; ensure employees have information and resources to meet job expectations.
- Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
- Manage, coach, motivate, and guide employees; promote employee development.
- Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, budgeting, resource allocation, and decision making.
- Ensure team adheres to department and organizational standards, policies, and procedures.
- Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).
- Perform supervisory tasks in collaboration with Human Resources as needed.
Experience and/or Education
Required
- Minimum 10 years’ experience relating to project and/or process management, including experience overseeing large-scale, concurrent projects, as well as experience with Agile methodology and Lean Six Sigma process improvement and principles
Preferred
- Minimum 5 years’ experience in a supervisory position
- Masters or Bachelor’s degree in Project Management, Business, Health Care Administration, or related field
- Project management certification
- Lean Six Sigma certification
- Health plan or healthcare industry experience
Knowledge, Skills and Abilities Required
Knowledge
- Superior knowledge of project management principles, such as those defined by the Project Management Institute (PMI) and the Project Management Body of Knowledge (PMBOK)
- Advanced knowledge and experience with agile methodology; ability to implement, adapt, and tailor project methodologies and processes based on organizational needs and culture
- Knowledge and/or experience in applying Lean Six Sigma process improvement and principles
- Knowledge and experience with portfolio, project management, resource management, and scheduling software tools
- Excellent understanding of how the functions of a business work and they relate to one another
- Knowledge of the health insurance industry and systems; understanding of managed care in Oregon preferred
Skills and Abilities
- Vision and capability to align and lead effective, whole-business project management resources
- Ability to align strategic objectives, establish goals, and effectively lead an EPM within a healthcare organization in collaboration with peers and executive leadership
- Project leadership skills in the oversight and execution of large-scale, concurrent projects
- Ability to think and operate strategically and work across the organization
- Ability to effectively convey organizational mission, vision, and goals ensuring integration into strategic plans and initiatives
- Ability to work across the organization to mature and standardize scope, schedule, and budget capabilities
- Vision and capability to implement project management tools organization wide, including training and organizational change management skills and approaches
- Ability to develop and oversee implementation new approaches, processes, and methodologies
- Ability to develop and lead high performing teams, including hiring, goal setting, coaching, performance management, and development
- Ability to communicate effectively, both verbally and in writing, including excellent presentation skills
- Ability to build, maintain, and leverage professional relationships with business, community, and internal management groups
- Consensus building skills; ability to negotiate favorable outcomes
- Skilled in how to confidently diffuse difficult situations and expertly resolve high exposure complaints
- Basic computer skills, including spreadsheet and word processing
- Ability to work effectively with diverse individuals and groups
- Ability to learn, focus, understand, and evaluate information and determine appropriate actions
- Ability to accept direction and feedback, as well as tolerate and manage stress
- Ability to see, read, and hear for at least 6 hours/day
- Ability to speak clearly and perform repetitive finger and wrist movement for at least 3-6 hours/day
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
Work Location: Office – 3 days/week
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
