Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experience. We are seeking a Vice President of Retail Operations (VPRO) to oversee financial and operational performance for a specific division, ensuring excellence in execution, profitability, and client satisfaction.
The VPRO plays a critical leadership role by guiding retail operations, managing multi-site teams, driving efficiency, and maintaining the highest standards of service, safety, and quality. This leader collaborates closely with corporate and regional leadership to align operations with Five Star’s strategic objectives, values, and growth goals.
Compensation: Competitive salary based on experience, with eligibility for performance-based incentives and company benefits.
Key Responsibilities
- Provide overall financial and operational leadership for a specific division, ensuring performance aligns with company goals and profitability standards.
- Maintain strong client relationships by proactively engaging with key accounts, addressing concerns, and ensuring satisfaction and retention.
- Partner with corporate and regional leadership to uphold service standards, compliance, and operational excellence.
- Manage and develop operational teams including Directors of Retail Operations, Warehouse Managers, Maintenance Supervisors, and other staff.
- Conduct regular site visits to assess operations, merchandising, and customer experience, taking corrective action when needed.
- Support sales and marketing efforts, including client presentations, trade shows, and new market launches.
- Review and analyze performance reports to monitor client satisfaction, product quality, spoilage rates, and labor costs.
- Oversee inventory and warehouse management, ensuring compliance with company policies for stock levels, accuracy, and waste control.
- Promote and enforce safety and cleanliness standards across all facilities, vehicles, and equipment.
- Lead division-wide meetings to maintain communication, promote engagement, and align teams to company objectives.
- Ensure the effective utilization of resources, scheduling, and labor optimization to improve productivity and employee satisfaction.
- Communicate significant account or operational issues to Senior Management promptly.
- Stay current with and enforce all company policies, procedures, and collective bargaining agreements (as applicable).
Qualifications
- Education: Bachelor’s degree in business administration, Operations Management, or a related field; equivalent experience will be considered.
- Experience: Minimum of 5 years of progressive leadership experience in retail, food service, or operations management.
- Proven ability to lead large teams and manage complex operational environments.
- Strong financial acumen with the ability to develop, analyze, and manage budgets, proformas, and financial statements.
- Excellent communication, negotiation, and interpersonal skills with the ability to build relationships across all organizational levels.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook; familiarity with Vendsys, SmartHQ, ADM, and Lightspeed preferred.
- Demonstrated problem-solving and decision-making skills in dynamic business settings.
- Ability to travel regionally, including overnight stays as needed.
- Valid driver’s license and clean driving record required.
Why Join Five Star?
- Competitive pay and performance-based incentives.
- 401(k) retirement savings plan with company match.
- Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
- Voluntary FSA, life insurance, and short/long-term disability options.
- Personal Time Off and paid company holidays.
- Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.
