Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
We’re looking to bring on a highly collaborative and forward-thinking VP of Customer Operations. This isn’t a call center management role – we’re looking for someone who, yes, can run a complex, multi-lingual customer service operation at scale – but who’s thinking ahead, planning for three, five, and ten years down the road, and will play a critical role in delivering a 10/10 experience to every customer, every time. They’ll be central to driving our ongoing success (we last year sold $4B in experiences, took in nearly $800M in revenue, and grew at 49% YOY),
In this role, you’ll lead:
In short, this role will oversee, optimize and transform our existing customer service operations. During a moment of tremendous change and technological opportunity for the customer service industry, you and your talented team will build Viator into a disruptor.
To succeed, you’ll need:
This role has the option to work from one of our European offices (Oxford, London, or Lisbon) or to be fully-remote with regular travel to visit your team and partners. The Viator leadership team is distributed across Europe and US, and your direct team also spans across the US and UK. You will also work closely with outsourcing partners in Europe, Africa, and Asia.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
C1VP