Managing Director Full Time

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list globally.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah’s Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, The North Face, Sage, Pandora, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year’s revenue nearing $2 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognised as one of Newsweek’s Global Most Loved Workplaces®.

We’re hiring a Managing Director, Europe to lead our European operations, overseeing all aspects of financial, operational, and customer performance in the region. This role is a critical driver of Pattern’s continued success in Europe and will report directly to our Chief International Officer. The ideal candidate brings proven experience managing P&L, operations, and high-performing teams in a fast-paced, international ecommerce environment. This includes ensuring customer satisfaction, managing financial performance, overseeing fulfillment and logistics, and leading a cross-functional team. You will be accountable for executing business strategies that enhance productivity, operational efficiency, and partner value in the Europe market.

This is a full-time role and will work in Pattern’s office in Soho, London.

Frequently Asked Questions
What is a day in the life of a Managing Director, Europe?

• Lead Pattern’s ecommerce operations in Europe
• Own and manage the P&L for the region
• Ensure fulfillment and logistics operations meet service-level agreements (SLAs)
• Partner with global and regional leadership to align business strategies
• Lead and mentor the European team to drive performance and engagement
• Identify and execute growth and partnership opportunities in the European market
• Ensure the highest levels of operational efficiency and effectiveness across all ecommerce activities
• Ensure compliance with internal policies and local regulations
• Champion a culture of excellence, innovation, and continuous improvement

What will I need to thrive in this role?

• Bachelor’s degree or above
• Minimum 10 years of management experience (experience in a European company preferred)
• Strong track record of P&L ownership and decision-making in ecommerce or logistics
• Proven ability to lead cross-functional teams and manage customer relationships
• Strong communication and executive presence
• Analytical mindset with a creative, problem-solving approach
• High adaptability and comfort in a fast-moving environment

What is the team like?

• You will report to the Chief International Officer. You will work collaboratively across every function within the organisation and work closely with stakeholders in the U.S.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers – A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics – A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed – An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers – Someone who is a part of a team of doers uplifts team members and recognises their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• A series of Focus interviews with Pattern’s executive leadership team
• Top Grading
• Final interview
• Professional reference checks
• Executive review
• Offer

Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• 28 days Holiday (increasing to 32 with each year of service)
• Competitive salary
• RSU’s (Restricted Stock Units)
• Hybrid working (3 days a week in the office)
• Private Medical Insurance
• Enhanced Pension Scheme
• Enhanced Maternity and Paternity leave and pay

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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