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Lead the people strategy that powers PayPlan’s next era of growth.
PayPlan is at a pivotal moment. With new investment and an ambitious transformation agenda underway, we are reshaping our organisation for scale, impact and long‑term success. Our people will be central to that journey.
We are seeking an exceptional Chief People Officer, a strategic, forward‑thinking and commercially astute leader, to shape the culture, capability and workforce strategy that will carry PayPlan into its next chapter. This is an ideal role for someone ready to step into their first CPO role or continue growing in the early stages of a CPO career.
This is a career‑defining opportunity to influence at Board level, lead our people transformation end‑to‑end, and build a modern People function that enables high performance, deep engagement and sustainable growth.
As our Chief People Officer, you will be the architect and steward of our People strategy, ensuring that our culture, organisational design, talent, leadership, and colleague experience become an engine for business performance.
You will operate as a trusted advisor to the CEO and Executive Team, bringing strategic clarity, pace and rigour across all aspects of the people agenda, while retaining a grounded, hands‑on connection to operational delivery.
What You’ll be doing:
Shape a Future‑Focused People & Culture Strategy
- Design and deliver a people strategy aligned to PayPlan’s growth, transformation and investment ambitions
- Champion a culture that is values‑driven, high trust and high performance
- Build colleague experience, engagement, wellbeing and capability at scale
Partner at Board Level
- Provide strategic counsel on workforce, talent and culture
- Ensure people priorities accelerate commercial outcomes
- Bring clarity and momentum to transformational change across the organisation
Build a Modern People Function
- Lead, develop and elevate our People teams as a proactive, insight‑driven function
- Balance strategic influence with operational excellence and delivery discipline
- Embed consistent, scalable people practices
Drive Organisation & Leadership Transformation
- Shape the workforce of the future through organisation design, leadership development and capability build
- Strengthen leadership effectiveness and succession depth across the business
- Model and embed the behaviours and standards that enable colleagues to thrive
About You
- A seasoned People leader with a proven track record of driving impact across complex, high‑growth, transformational and private‑equity‑backed environments, now ready to step into a first CPO role or continue growing in the early stages of a CPO career
- Experience in a FS or FCA regulated business is desirable
- You would be energised by transformation and capable of bringing structure, pace and clarity
- A commercially minded, emotionally intelligent leader who builds trust and influence quickly
- A champion of culture who understands that people are a strategic asset – not a cost
- A confident advisor to senior executives and a visible, authentic leader to colleagues
- Experienced in multi‑site people leadership (desirable)
More than anything, you believe in creating the conditions for people to do their best work.
Why Join PayPlan Now?
Because this is a rare moment to shape an organisation on the rise.
You will:
- Influence decisions at the highest level
- Lead meaningful, visible transformation
- Build the culture and capability that defines PayPlan’s future
- Join a business with purpose, one that changes lives through compassionate debt advice and financial support
You won’t just guide the journey ahead, you’ll help create it.
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan
Your application matters to us. Every application we receive is manually reviewed by our recruitment team—we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.
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