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Here at AXA, we give our customers and our people the confidence to progress. We’re changing the way the world thinks about insurance, so come and shape the future of our business together. We’re a team of technical experts, with diverse skills, experiences and backgrounds. We’re the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
We are looking for a Chief Operating Officer to lead our UK&I Operations team here at AXA Partners. As the Chief Operating Officer UK & Ireland, you will be responsible for leading the Operations function to deliver excellent levels of customer experience across multiple product lines, including home emergency, motor breakdown, travel insurance, and assistance.
Your key responsibilities include:
- Developing and implementing clear vision and strategy for UK Operations
- Driving transformation projects and ensuring collaboration and alignment with global and cross-functional stakeholders
- Focusing on customer advocacy and service quality through working to defined customer standards and customer advocacy targets
- Creating a positive working atmosphere and high employee engagement through excellent leadership and a culture of feedback
- Ensuring cost-effective operational management and adherence to regulations
Your Profile
We are looking for a candidate with:
- Significant demonstrable experience of leading large seat, multi-product contact centre with high call volumes
- Exceptional people leadership and ability to inspire and develop large teams to deliver excellent customer service
- Awareness of technology and experience using this to drive improvements in Operations
- Strong commercial acumen and ability to represent the business with clients on key commercial topics
- Great planning and organizational skills, and a track record of delivering results both in routine and project mode
If you have the skills and experience to drive operational excellence and are passionate about delivering exceptional customer service, we want to hear from you! Join us in our mission to co-build and distribute innovative solutions and make a positive impact on our customers’ lives. Apply now and be a part of our dynamic team at AXA Partners.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people – when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.