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Help shape the future of Trust & Fiduciary Services in the Channel Islands. As COO, you’ll lead the end-to-end operating model—turning strategy into measurable execution within GPB risk appetite—while strengthening operational resilience, first-line risk management, and client experience. You’ll work across local and Group teams to enable safe, sustainable growth and deliver outcomes at pace.
Role context
You’ll own front-to-back delivery across the COO portfolio for TFS CI, ensuring the business operates safely, efficiently, and compliantly. This includes leading key COO functions and partnering closely with Global Functions, Operations, Technology, and third parties to deliver change, manage risk, and improve service.
Accountabilities
- Strategic execution: Translate Trust strategy into an outcomes-led roadmap across service, risk, cost, and client experience; drive delivery through strong governance, prioritisation, pace, and benefits realisation.
- Senior operational leadership: Lead continuity and delivery across Business Management, Client Support Services, Business Implementation, Trust Finance Operations, Client Life Cycle Management, Business Risk, Transformation, and outsourced operations.
- Risk, control & governance: Lead first-line Non-Financial Risk Management by embedding “control by design”; ensure timely remediation of audit, regulatory, and second-line findings; maintain strong governance and audit outcomes.
- Cost & benefits discipline: Manage direct/indirect costs and ensure benefits realisation from change initiatives.
- Transformation & innovation: Co-lead execution and growth programmes (data-led decisioning, workflow digitalisation, responsible AI adoption); drive efficiencies through outsourcing, automation, and process redesign.
- Stakeholder & client engagement: Build strong relationships with clients, markets, Global Functions, IT, Operations, and partners to deliver business outcomes.
- Third-party oversight: Manage provider appointments, performance, and risk with Procurement and relevant Global Functions (e.g., Legal).
- Policy & regulatory compliance: Partner with Legal, Tax, RC, FCC and the Trust Product Oversight Committee to keep policies/processes effective; maintain oversight of regulatory, tax, and legal developments.
- FCC & conduct: Ensure compliance with Global FCC policies and procedures (including AML/Sanctions and Global Standards) and local regulatory/legal requirements.
- Entity governance: Represent TFS CI in governance and regulatory forums; act as a director/executive director of TFS CI entities and an “A” signatory as appropriate.
To be successful in this role, you will:
- Bring significant trust and company administration experience to supervisory level, with strong senior operational leadership exposure.
- Demonstrate strong Jersey regulatory knowledge, including deep understanding of AML/CFT/CPF requirements.
- Have a proven track record delivering change, with disciplined planning, governance, reporting, and active management of risks/issues/dependencies.
- Influence confidently at Senior Management level, with clear communication and strong stakeholder management.
- Apply analytical, decisive leadership—able to resolve complex technical issues at pace, with high attention to detail and resilience under pressure.
- Ideally hold a STEP Diploma (or equivalent trust/company administration qualification).
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
C1OO
