POSITION OVERVIEW
The Chief Operating Officer is a key leadership position within LG Group, responsible for driving organizational effectiveness, leadership team cohesion, and accountability enforcement. The COO ensures that strategy translates into execution through proactive accountability management, decisive conflict resolution, and systematic process adherence. This role carries the authority to enforce accountability at all levels and owns critical operational decisions including resource management and deployment, process discipline, operational prioritization, and unified execution standards. The COO serves as the operational backbone ensuring leadership team performance, customer satisfaction, profit margin achievement, and daily execution stability that enables LG Group to scale efficiently while maintaining a high-performing, people-driven culture.
CORE ACCOUNTATBILTIES
- Accountability Enforcement & Leadership Team Cohesion | Driving unified commitment, healthy conflict resolution, and collective accountability
- Customer Satisfaction | Ensuring exceptional client experience through operational excellence
- Profit Margin Achievement | Owning financial performance and profitability targets across all platforms
- Issue Prioritization and Resolution | Systematically identifying and eliminating barriers to execution
- Process Adherence and System Discipline | Enforcing established processes and continuous operational improvement
KEY RESPONSIBILITIES
Leadership Team Cohesion & Performance
- Drive leadership team cohesion, ensuring clarity of roles, healthy conflict resolution, and unified commitment to organizational goals
- Hold all leaders accountable to commitments, performance standards, and cultural expectations through direct feedback and decisive intervention
- Provide direct leadership, coaching, and accountability to platform Directors, ensuring clarity of role expectations and alignment
- Foster a culture of ownership, transparency, and high performance throughout all teams
Proactive Accountability & Execution Management
- Engage daily in accountability enforcement—identifying obstacles, resolving blockers, and ensuring follow-through on commitments across all functions
- Prioritize organizational issues systematically, removing obstacles that impede progress and operational effectiveness
- Drive speed and decisiveness in conflict resolution, preventing operational drag and maintaining execution momentum
- Maintain clear accountability structures ensuring every commitment has an owner, timeline, and measurable outcome
- Establish rapid escalation pathways for critical issues requiring immediate resolution
Operational Excellence & Execution
- Own end-to-end operational performance across all three platforms, ensuring projects are delivered on time, on budget, and to quality standards
- Drive consistency in processes, systems, and operational disciplines across platforms while respecting the unique needs of each business model
- Establish and maintain unified reporting frameworks that provide clear visibility into project health, resource utilization, and platform performance
- Create and enforce system discipline ensuring teams follow established processes and continuously improve operational efficiency
- Lead cross-platform resource planning and staffing alignment to optimize utilization and project delivery capacity
Financial & Performance Accountability
- Own accountability for achieving financial goals and profitability targets across the business platforms
- Drive performance metrics and KPIs that measure operational health, project success, and team productivity
- Identify and address operational inefficiencies that impact margin and profitability
Client Satisfaction & Project Success
- Ensure exceptional client experience and relationship management across all active projects
- Serve as executive escalation point for client issues and critical project challenges
- Drive client satisfaction and retention through execution excellence and proactive communication
- Build and maintain strong relationships with key clients and project stakeholders in collaboration with sales team
Cross-Functional Collaboration
- Collaborate with function leaders (Sales, Marketing, HR, Legal, Finance, Preconstruction/Estimating, Creative) to ensure seamless support of project execution
- Partner with Sales and Preconstruction/Estimating functions on pipeline management, resource capacity planning,
- and project handoffs
- Work with Preconstruction/Estimating function to ensure accurate project scoping and smooth transition to
- execution
- Oversee Creative Services (Offshoot) function to deliver integrated design-build solutions for internal development
- projects and external clients
- Collaborate with Finance to ensure accurate forecasting, budget management, and financial reporting for
- operations
- Partner with People Operations on talent strategy, succession planning, and organizational development
Strategic Execution
- Translate company strategic priorities into operational execution plans with clear accountability and timelines
- Identify growth opportunities and operational improvements that enhance platform capabilities
- Lead implementation of new systems, tools, and processes that drive operational performance
- Support President in EOS implementation and execution of quarterly Rocks for operations
Requirements:
QUALIFICATIONS
Required:
- 10+ years of progressive leadership experience in construction, real estate development, or related operational environments
- Proven track record managing multi-platform operations with significant revenue and staff responsibility
- Demonstrated ability to enforce accountability at all organizational levels including challenging senior leadership
- Strong people leadership skills with demonstrated ability to coach, develop, and hold leaders accountable
- Experience building and implementing systems, processes, and operational frameworks
- Excellent communication and relationship-building skills with internal teams and external clients
- Financial acumen with experience managing P&L and achieving profitability targets
- Bachelor’s degree in Construction Management, Engineering, Business, or related field
Preferred (Not Required):
- Experience in both commercial construction and real estate development
- Familiarity with EOS (Entrepreneurial Operating System) or similar business operating frameworks
- Track record scaling operations in a growing organization
- Experience with construction management software and operational reporting tools
Personality & Cultural Fit:
- Natural people leader who builds trust and inspires accountability
- Process-driven with discipline to create and maintain systems
- Strong coaching mindset with patience to develop others
- Culture builder who leads by example and drives team engagement
- Comfortable with ambiguity and able to bring structure to complex situations