Summary
The Boys & Girls Clubs of Central and Northern New Hampshire is a dynamic organization that currently supports 200 staff working in 30 Early Childhood and Out of School Time programs with a large geographic footprint. The COO serves as a member of the Executive Leadership Team and is responsible for overseeing the ongoing operations and procedures of these programs as they align with the organization’s mission and strategic plan. Ongoing review, modification, and implementation of priorities, processes, and standards as the organization grows are keystones of the COO’s role.
While the COO reports directly to the CEO and collaborates with the Executive Leadership Team, the COO works under minimal supervision with extensive latitude for initiative and independent judgment.
Duties
Objectives of this Role
Key Responsibilities
Leadership
1.Provides effective communication in interpreting and articulating key decisions, policies, and major developments.
2.Creates regular opportunities for all staff to give feedback on program operations.
3.Promotes and guides all staff in following the vision and mission of the BGC.
4.Works with Area Managers and the Human Resources department in developing recruiting, onboarding, and retention strategies to guide direct service staff in professional growth.
5.Identifies strengths and areas in need of improvement at each program site and provides appropriate support in order to achieve the expected level of high-quality programming.
6.Leads the program management team to becoming a high-performing team.
7.Manages the performance of staff in achieving goals, providing coaching and other support as needed.
Operations
1.Oversees program development to ensure the needs of families are being met.
2.Works with staff, site directors, center directors, and area managers to ensure that programs are maintaining enrollment capacity as determined by appropriate staffing and adherence to BGCA safety guidelines and NH Child Care Licensing rules.
3.Ensures that the organization’s cultural DNA code is maintained and incorporated into everyday operations including evaluations and the acquisition of new programs and service sites.
4.Ensures all programs reflect the mission of the Boys and Girls Club, in terms of programming, appearance, safety, family relationships, and the organization’s DEI policies.
5.Participates with the Executive Team in updating internal policies and procedures annually and as needed, as required by NH Child Care Licensing and Boys and Girls Club of America.
6.Collaborates with the Director of Operations to ensure that facilities are maintained in a condition that promotes efficiency, health, comfort, and safety for youth, families, and staff.
Requirements
Physical Requirements/Work Environment
Additional Expectations
Nice To Haves
Please visit www.nhyouth.org to learn more about our organization.
Benefits
We offer an extensive benefits package. Benefits include:
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Retirement (403B) Contribution
Paid Time Off
Professional Development Assistance/Tuition Reimbursement
Child Care Program
This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
This is a salaried, exempt position. Employee-at-will; serves at the discretion of the Chief Executive Officer.
To apply please submit a resume and cover letter outlining your experience and qualifications.
About Us
The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, out-of-school time programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens. We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.
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