Chief Operating Officer Full Time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Chief Operating Officer North America (COO) is responsible for overseeing the organization’s day-to-day operations (covering all Ground Handling Operations (Excluding Cargo & Fuel) in the USA, Canada & the Caribbean) and ensuring efficient execution of the company’s strategic objectives. The COO will work closely with the EVP Americas and executive leadership team to translate vision into actionable plans, optimize processes, and drive operational excellence across all departments.

What you will be doing

Operational Leadership

• Oversee daily business operations and ensure alignment with strategic
• Develop, implement, and monitor operational policies and
• Ensure organizational efficiency, scalability, and performance

Strategic Planning & Execution

• Partner with the EVP on strategic planning and business growth
• Translate company strategy into operational plans and measurable
• Track key performance indicators (KPIs) and adjust operations as

People & Culture

• Lead and mentor department heads and senior
• Foster a performance-driven, collaborative company
• Support talent development, succession planning, and organizational

Financial & Performance Management

• Collaborate with the CFO on budgeting, forecasting, and cost
• Optimize resource allocation to maximize profitability and
• Ensure operational performance meets financial

Process Improvement & Risk Management

• Identify operational bottlenecks and implement continuous improvement
• Establish quality control and risk management
• Ensure compliance with legal, regulatory, and internal

Cross-Functional Collaboration

• Coordinate efforts across departments including Operations, HR, Finance, Sales, and
• Act as a key decision-maker during critical operational and organizational
• Serve as a trusted advisor to the executive leadership

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related (MBA preferred)
• 10+ years of progressive leadership experience, including senior management
• Proven experience managing complex operations and leading cross-functional

Skills & Competencies

• Strong strategic thinking and execution
• Excellent leadership, communication, and decision-making
• Deep understanding of operational metrics, process optimization, and performance
• Financial acumen and experience managing budgets and P&L.
• Ability to lead change in fast-paced, evolving

Preferred Attributes

• Experience in Aviation
• Track record of scaling organizations or leading operational
• Data-driven mindset with strong analytical

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

C1OO