Chief Operating Officer Full Time

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The PB UK COO is a strategic partner to the PB UK CEO and the Global Private Banking and Wealth & Premier Solutions COO. You will be responsible for driving operational excellence, business performance, and strategic execution in the PB UK Hub. You will ensure robust governance, effective risk management, and alignment with Global Private Banking (GPB) standards, while enabling growth through scalable infrastructure, efficient processes, and strategic initiatives.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the PB UK CEO and work closely with the Global COO function to translate the PB strategy into execution within the risk appetite set by PB
• Drive implementation of global and regional strategic priorities, including growth initiatives, business transformation, and digitization efforts e.g. leading the development and execution of innovative solutions to meet needs of our clients and the rapidly changing technology landscape
• Lead regional business planning, forecasting, and performance tracking across direct and indirect cost in collaboration with business CAO and Finance and other service providers
• Oversee front-to-back processes, ensuring continuous improvement, risk mitigation, and service-level excellence
• Manage Transformation delivery for PB in the UK Market and to ensure transformation initiatives are fully embedded, creating sustainable change
• Serve as the key control partner for the business, ensuring adherence to regulatory, conduct, and operational risk frameworks
• Partner with HR and Business Heads on workforce planning, hiring plans, and talent initiatives

To be successful in this role you should meet the following requirements:

• Extensive experience in Private Banking / Wealth Management, with significant exposure to COO or Business Management type roles
• Strong understanding of regulatory frameworks, operational risk, and front-to-back processes in Private Banking
• Demonstrable success in leading complex projects, managing senior stakeholders, and driving transformation
• Excellent organisational, analytical, and communication skills with a focus on delivering to high standards and quality as well as the ability to work unsupervised and take responsibility for own action
• Excellent leadership and management ability with a proven track record of managing large and diverse teams across different locations

This role is based in London.

Opening up a world of opportunity

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an on-going basis.

This role has been designated as an Enhanced Vetting Role.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500

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