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Are you a bold, capable leader ready to scale a high-growth business?
Do you combine operational excellence with hands-on, strategic mindset? If so, SBFM wants to hear from you.
At SBFM, we’re not just managing spaces, we’re redefining how they work. As a high-growth, tech-enabled, people-first business, we’re pioneering a new era of soft FM delivery, grounded in innovation, inclusivity, and operational brilliance.
Now, we’re searching for a transformational Chief Operating Officer to join our team, to help us scale boldly, operate flawlessly, and lead our mission to set new standards in the industry.
What you will lead as COO:
Reporting directly to the CEO, you will lead our entire operational platform. You’ll be a core member of the Executive Board, responsible for delivering operational excellence at pace and scale, making sure our target operating model stays agile and ahead of the curve.
– Architect Operations at Scale
Our fast-growing workforce, hundreds of sites, and 24/7 service. You’ll lead the engine room with our Business Unit Directors.
– Bridge People & Tech
In-House developed technology. Data-driven decision making. Operational tech as the enabler of excellence.
– Own the P&L
Every process, every margin, every decision matters.
– Shape Culture
Inclusive. Values-led. You’ll champion our award-winning inclusive culture and empower our colleagues to be the next generation of SBFM leaders.
– Drive Expansion
M&A integrations, new sector rollouts, rapid global & national scaling; all executed with precision.
Key Responsibilities:
– Operational Excellence
Embed Robust systems, processes and drive efficiencies with data-driven decision making.
– Strategic Execution
Work with our leadership team to turn ideas into action.
– Cultural Team Leadership
Build and empower the next generation of SBFM leaders. Modelling our values, inspiring belief, and a champion of inclusive practices and innovation.
– Cost Discipline
Protect and enhance our margin through automation, efficiencies and thinking outside the box. Working closely with the CFO to ensure financial sustainability and operational budgeting.
– Risk Management and Compliance
Ensure the organisation adheres to all legal, regulatory and compliance standards.
– Stakeholder Relations
Build and maintain strong relationships with internal and external stakeholders, serving as a key representative in negotiations, partnerships and customer relationships.
What you will bring:
- Proven Leadership in high-growth environments
- A track record of operational transformation and P&L ownership
- Data-backed decision making who leads with insight, asks the right questions and builds a culture where decisions are powered by evidence
- An ability to leverage operational tech and processes to drive excellence
- Passion about culture, inclusion and purpose-led business
You will thrive at SBFM if you are:
– Strategically Hands-On
You must be able to dive into detail when it counts to understand the nuances of each Business Unit and contract.
– Values-Driven & People-First
Your team must feel seen, heard, and inspired when they work with you.
– Calm Under Fire
You know how to bring order to challenging periods and clarity to complexity.
– Unphased by Pace
You’re energised by growth. You’ve built at speed and have the resilience and stamina to lead through change.
– Credible & Approachable
You’re as comfortable in the boardroom as you are walking a site. You build trust quickly, with everyone.
– Comfortable Challenging
You ask the right questions. You challenge respectfully. You always seek better ways to do things — and bring others with you.
– Obsessed with Delivery
You have a drive for outcomes. You take responsibility and lead your team to achieve operational excellence.
As part of our executive leadership team, you will receive:
- A competitive executive compensation package
- Car allowance
- Private healthcare and wellbeing support
- Critical Illness cover
- Life Insurance Cover (Death in service benefit)
- Company pension scheme
- Generous annual leave entitlement
- Personal development support
- A values led culture where inclusion and impact are at the heart of everything we do
Our Values:
– Be a Good Person
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
– Play as a Team
Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
– Think Differently
We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
– Make an Impact
It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.
About Us
SBFM is a leading & forward thinking provider of soft facilities management services across the UK and ROI.
We deliver high-quality, sustainable, modern services to an extensive portfolio of leading brands and businesses.
SBFM has grown to become a market leader in the logistics, manufacturing, retail, corporate, hospitality, corporate, and leisure sectors.
Our unique approach challenges the status quo within the FM market, uplifting our colleagues and cultivating a community which promotes greater diversity, equality, and inclusivity.
C1OO