Chief Operating Officer Full Time

The London Insurance Market is the world’s leading centre for insuring speciality risk. You know this already because you’ve been immersed in the London Markets eco system during your career.

You may not know that within Marsh, our Speciality business is our largest and most profitable area, presenting you with the opportunity to positively impact and shape our most financially significant line of business.

Your Opportunity

Our strategy to retain our market leading position presents a career defining opportunity for you. As we invest heavily in our Speciality line of business, we have created a newly defined COO role to drive the direction and execution of the next phase of our growth.

You will be given the platform to make a significant impact on the bottom line, while adding real value to line of business leaders and the Speciality CEO.

To truly succeed on this role, you will need a cultural compatibility that comes with operating at the highest level; a high IQ/EQ combined with executive impact and gravitas, allowing you to influence and operate effectively with the leadership team.

The Role

The Chief Operating Officer (COO) for Marsh Specialty UK is a strategic leader responsible for driving the design and transformation of the digitally-enabled Specialty UK Target Operating Model (TOM) while ensuring alignment with the Marsh Global TOM and evolving London Market landscape. This role involves acting as a key advisor to the Specialty CEO and senior leadership, facilitating decision-making that prioritizes customer interests and promotes the Marsh and MMC brand.

Key Responsibilities

• Strategic Design: In collaboration with the Chief Business Officer, lead design and delivery of Specialty UK TOM, and strategic projects focussed on operational efficiency, ensuring alignment with placement strategies and broader market transformations. Establish a location strategy and articulate the benefits of the TOM to stakeholders. Design a transition plan with clear milestones and performance metrics.
• Transformation Leadership: In collaboration with the Chief Business Officer, execute transformation of the Specialty UK operating model to deliver the Specialty UK TOM. Secure resources and funding, lead change teams, and monitor progress to drive behavioural change across the organization and the London Market.
• Operational Management: Foster a client-focused culture that aligns with MMC/Marsh values. Oversee operational matters, including IT systems, workflow performance, and governance standards. Drive continuous improvement in quality and efficiency while ensuring effective communication and problem resolution.
• Compliance and Risk Management: Collaborate with the CEO to uphold First Line of Defence activities, ensuring compliance with legal and regulatory obligations while minimizing risk exposure.

Your Credentials

• A successful career delivering meaning operating efficiencies within a large, complex London Markets insurance organisation.
• COO or similar role profile, driving significant change through influence and credibility.
• Knowledge of the broader Specialty business, or any of the ten specific lines of business in Marsh Specialty would be advantageous.
• This is a Managing Director level role, and the expectation is that you are already performing at either MD level now or are a high performing Director who is ready to be promoted.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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