Chief Operating Officer Full Time

Millennium Support is a leading organisation in the Health and Social Care sector, dedicated to supporting individuals with complex Learning Disabilities. Our mission is to fulfil the lives of the people we support by ensuring they receive the highest quality support, specifically tailored to their unique needs. We are committed to working with, not for the people we support and strive to create an inclusive, responsive, and forward-thinking environment that empowers individuals to reach their full potential.

The Role: Chief Operating Officer (COO)

Millennium Support is looking for an experienced Chief Operating Officer (COO) to join our C-suite. This is an organisation that prides itself on putting the people we support and the people we employ at the heart of everything we do. If you’re looking for a challenging but rewarding step in your leadership career, we invite you to join our organisation.

In collaboration with the Chief Executive Officer, the COO will be responsible for leading the long-term strategic direction of our organisation. You will work directly with the Senior Leadership Team and the Senior Operational Leaders to ensure that our operations continue to drive forward our mission and goals whilst demonstrating our core values: With Not For, Responsive, Making a Difference, Developing Potential, and Being Inclusive.

Key Responsibilities

• Strategic Leadership: Work alongside the CEO to develop and implement the organisation’s strategic vision, ensuring sustainable growth and operational excellence. Align operational strategies with the company’s mission, vision, and values. Develop policies and systems that support a thriving workplace culture while driving business performance.
• Operational Excellence: Oversee the day-to-day operations of various departments, ensuring high-quality, person-centred support that meets regulatory and compliance standards. Ensure operations are efficient, scalable, and aligned with employee needs and company values.

• Team Leadership: Foster collaboration between departments, leadership, and other services to support improvements in service user outcomes. Proactively remove obstacles which allows the Senior Leadership Team to work better and drives them forward as a team. Lead by example, demonstrating ethical leadership, empathy, and a commitment to diversity, equity, and inclusion (DEI).

• Culture: Champion a people-first culture that promotes trust, inclusivity, collaboration, and psychological safety. Ensure company values are embedded in operational strategies, decision-making, and leadership practices. Partner with the CPO and department leaders to enhance employee experience, engagement, and retention.
• Quality & Compliance: Support departments in maintaining regulatory compliance under standards set by the Care Quality Commission (CQC).

• Financial Oversight: Manage workforce decisions, resource allocation, and analyse budgets to identify opportunities for cost savings and financial sustainability. Balance financial responsibility with a commitment to maintaining a positive and supportive work environment.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including service users, families, commissioners, regulators, and partner organisations. Provide expert advice and briefing to the Trust Board (including the Chair and Non-Executive Directors specifically as appropriate) on all matters affecting the operational performance of the organisation.
• Innovation & Service Development: Develop strategic plans to improve quality of support, generate revenue, and accomplish organisational objectives.
• Business Continuity: Manage the emergency planning and business continuity processes ensuring robust and responsive plans are in place for major internal and external incidents.

Person Specification

Essential Experience & Skills:

• Significant senior leadership experience within the Health and Social Care sector, specifically supporting individuals with complex Learning Disabilities.
• Strong understanding of the unique needs and challenges that healthcare organisations face.

• Understanding of commissioning processes and funding models within Health and Social Care.
• Demonstrated success in leading improvement initiatives and fostering a culturally competent workplace.
• Exceptional leadership, communication, and interpersonal skills.
• Complex problem-solving skills in both individual and group settings.
• Experience in strategic planning, operational management, and financial oversight.
• Ability to inspire, motivate, and develop teams, fostering a culture of excellence and continuous improvement.
• A passion for making a difference in the lives of individuals with complex needs.

Desirable Experience & Skills:

• Experience in implementing digital transformation initiatives to improve operational efficiency.
• 3 to 5 years of experience in the Health and Social Care industry, specialising in Learning Disabilities with complex needs.

Why Join Millennium Support?

At Millennium Support, we are committed to creating a workplace that is inclusive, supportive, and driven by a shared purpose. As COO, you will have the opportunity to shape the future of the organisation, lead a dedicated team, and make a lasting impact on the lives of the people we support.

If you are a strategic, values-driven leader with the passion and expertise to drive operational excellence, we would love to hear from you.

C1OO