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A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.
Our UK Region is a key strategy for the bank, representing our second largest client base by client domicile, delivered through dedicated teams based in London, Geneva, Zurich, and Nassau. In this context, we are seeking an experienced and strategic Chief Operating Officer (COO) to lead our London office’s operations. The ideal candidate will work closely with the UK CEO and senior management team to define and execute the strategy, vision and goals for the UK business. The candidate will also collaborate effectively with the European COO to drive operational excellence, enhance client service delivery, and ensure compliance with local regulations and international banking standards. The candidate will be directly responsible of Private Banker Assistants and related client servicing functions as well as Corporate Services. This role requires a strong understanding of private banking operations, excellent leadership skills, and a commitment to fostering a culture of continuous improvement and growth.
Your mission:
- Drive initiatives to enhance operational efficiency, improve client experience, and support the bank’s growth objectives
- Oversee day-to-day operations, ensuring that all functions are aligned with the bank’s strategic goals and regulatory requirements
- Implement best practices in operational processes, risk management, and compliance across all business lines
- Ensure that all operational activities are focused on delivering exceptional client service and enhancing the overall client experience
- Ensure compliance with all local and international banking regulations, as well as internal policies and procedures
- Collaborate with the finance team to develop and manage the budget for the London office, ensuring cost-effective operations
- Analyze operational and financial performance metrics to identify trends and areas for improvement
- Build and maintain strong relationships with key stakeholders, including clients, regulatory bodies, and internal teams
- Ensure the development of the Private Banker Assistants in order achieve the delivery of exceptional client services
COO Legal & Regulatory Responsibilities:
- SMF22 – Oversee the operational effectiveness of the systems and controls that are designed to meet the FCA client assets sourcebook requirements (“CASS”), and reporting to senior stakeholders including the Lombard Odier (Europe) S.A. (LOESA) UK Executive Committee and LOESA governance committees in respect of that oversight. Complete and submit reports to the FCA including the CMAR, CASS classification and any notifiable events
- Support the LOESA Data Protection Officer (“DPO”) and/or the Group DPO in ensuring compliance with all aspects of applicable data protection laws and regulations at local branch/entity level
- Consumer Duty Champion – Ensure that the Consumer Duty is a standing agenda item at all key governance forums, and that strategic decisions which impact customer outcomes are being thoroughly challenged and debated.
Your profile:
- Relevant professional certifications
- Minimum of 10 years of experience in operations management within the banking or financial services sector, preferably in private banking
- Proven track record of managing complex projects, and driving operational improvements
- Strong understanding of regulatory frameworks and compliance requirements in the UK banking environment
- Excellent analytical, problem-solving, and decision-making skills
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.
As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.
It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
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