Chief Operating Officer Full Time

We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

We are seeking a highly motivated and experienced Chief Operating Officer to lead our corporate platform within the Information Services Organization. In this role, you will oversee the strategy, execution, and delivery of corporate services, ensuring alignment with business objectives, customer needs, and emerging technologies. You will be responsible for driving innovation, team development, and cross-functional collaboration to deliver scalable and efficient solutions. This role will report to the CIO.

WHAT YOU’LL DO
Organizational Transformation and Operations:

• Develop and implement comprehensive strategies to drive change and achieve long-term goals.
• Communicate effectively with all stakeholders to ensure alignment and support throughout the transformation process.
• Oversee the adoption of new processes and technologies, ensuring smooth transitions and minimizing resistance.

Delivery and Execution:

• Partner with engineering, architecture, and operations teams to ensure successful product delivery and lifecycle management.
• Manage and optimize the backlog, ensuring work aligns with product objectives and technical feasibility.
• Act as a liaison between technical teams and business stakeholders, translating technical concepts into business value and vice versa.

Stakeholder Engagement:

• Build strong relationships with internal and external stakeholders, including business units, vendors, and partners.
• Advocate for customer-centric solutions, driving the adoption of cloud and infrastructure services that meet user needs.
• Communicate progress, challenges, and opportunities to executives and stakeholders.

Continuous Improvement:

• Identify opportunities to enhance operational efficiency, scalability, and security of infrastructure and cloud platforms.
• Establish and monitor key performance indicators (KPIs) to measure product success and team performance.
• Drive a continuous feedback loop with users to ensure solutions evolve with changing needs.

ABOUT YOUR SKILLS

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Advanced degree (MBA, MS) is a plus.
• 7-10 years relevant experience in managing a technology group, preferably within Cloud and Infrastructure environment.
• Proven experience as a Product/Program Manager or similar leadership role in infrastructure and cloud environments.
• Strong understanding of Corporate platforms (Finance, Operations, Sales etc), virtualization, networking, and IT infrastructure.
• Demonstrated ability to develop product roadmaps, manage backlogs, and deliver results in a fast-paced environment.
• Excellent leadership, communication, and interpersonal skills.
• Experience working in Agile frameworks and tools like Jira or similar.

NICE-TO-HAVE

• Experience with budget management and vendor negotiations.
• Good understanding of cloud platforms (AWS, Azure, Google Cloud, etc.), virtualization, networking, and IT infrastructure.

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

• Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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