Chief Operating Officer Full Time

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

Our community is worldwide with a strong core in New Zealand, Europe and Canada!

About the role

We are excited to announce an incredible opportunity for a visionary and dynamic Chief Operating Officer (COO) to join our team at Matomo. As our COO, you will lead and inspire the Senior Leadership Team (SLT), including the managers of Marketing, Sales, Customer Support & Success, Product, Engineering, Finance, and People & Culture. Reporting directly to the CEO, you will drive the company forward, achieving our organisational goals and ensuring alignment with our core purpose and strategic vision. If you are a proactive leader with a passion for innovation and excellence, we invite you to be a part of our journey to Empower People Ethically!

Responsibilities
1. Strategic Leadership:

• Collaborate with the CEO and SLT to develop and execute strategic plans aligned with Matomo’s vision and objective

• Support and influence the implementation of our core values: We do the right thing, We are open, We are courageous but not careless, We are remote, not distant, We play as a team, and We have impact.

2. Operational Oversight:

• Oversee day-to-day operations, ensuring efficiency and effectiveness across all departments, especially in a remote work setting.
• Implement and monitor operational policies and procedures to optimise performance, mitigate risks, and leverage remote work tools.
• Foster virtual team cohesion and implement remote work best practices.
• Build and scale the business from a centralised NZ base to a global remote workforce.
• Develop efficiencies and productivity of the business with AI tools.
• Schedule and coordinate the ISO27001 implementation with the guidance of our CISO.

3. Team Management:

• Manage SLT members, fostering a culture of collaboration, accountability, and innovation.
• Provide mentorship and professional development to maximise individual and team performance.
• Develop and support the delivery and execution of project initiatives and work streams with a robust project management framework, assisted by the Strategic Project Manager.

4. Performance Management:

• Establish and monitor key performance indicators (KPIs) and metrics to measure progress towards company goals.
• Take corrective action as necessary to ensure objectives are met or exceeded.
• Drive the execution and delivery of our established company and team goals and strategies.

5. Sales & Marketing Collaboration:

• Collaborate with Marketing and Sales to develop and execute strategies that drive revenue growth and market penetration.
• Align sales and marketing efforts with overall business objectives.

6. Cross-Functional Collaboration:

• Foster strong relationships and collaboration between departments to ensure seamless coordination and communication.
• Facilitate cross-functional initiatives to address challenges and capitalise on opportunities for improvement.
• Prepare and lead the engagement with a newly established advisory board.

7. Financial Management:

• Exhibit strong commercial acumen in financial monitoring and management of company budgets and future forecasting.
• Develop a strong governance framework on risk management.

8. Reporting and Communication:

• Regularly report to the CEO on organisational performance, highlighting key achievements, challenges, and areas for improvement.
• Communicate effectively with internal and external stakeholders to keep them informed and engaged in the company’s progress.

Qualifications

• 3-4 years experience in leading teams in a rapidly scaling SaaS company.
• Proven success in senior leadership roles in SaaS, preferably as a COO or equivalent, with direct management experience of a diverse team.
• Strong strategic thinking and analytical skills, with the ability to translate vision into action plans and measurable results.
• Exceptional communication and interpersonal skills, with the ability to build consensus and drive change across all levels of the organisation.
• Ability to thrive in a fast-paced, fully remote environment, with resilience and adaptability.
• Bachelor’s degree in business administration, management, or a related field; MBA or equivalent preferred.
• Knowledge of industry best practices and trends (SaaS, Analytics, Security, Privacy, Customer-centric, Product building), with a passion for continuous learning and innovation.
• Proven ability to develop and implement customer-centric strategies.
• High attention to detail and effective time management.
• Strong influence skills to get things done without formal command authority.
• Self-awareness and emotional intelligence.

Benefits

• Remote work (save many hours on commute, and save money)
• Co-working space paid for and/or work from home
• All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
• Flexible hours
• 25 days of paid holidays per year plus your national public holidays
• Sick leave
• Health Insurance: Your Well-being, Our Priority
• A huge “playground” to grow your skill set
• Volunteering Day: Empower Your Impact
• Bereavement Leave for Pets: Compassion Beyond Boundaries
• Training Opportunities
• Mental Health Support Services
• Up to 30% bonus based on performance

Location

• 100% Remote work position ( Must be based out of New Zealand)

Diversity and Inclusion
InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Join us in this exciting opportunity to lead Matomo to new heights of success! If you possess the required qualifications and are ready to make a meaningful impact, we encourage you to apply.

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