Chief Operating Officer Full Time

Join Us in Supporting the Police Community: Chief Operating Officer at Police Care UK.

Are you passionate about making a difference in the lives of those who serve and protect our communities? Do you have the strategic vision, operational expertise, and people management skills to drive a leading charity forward? If so, we want to hear from you!

About Police Care UK: Police Care UK traces its roots back to 1926 as the merger of the charities Police Dependants’ Trust and the National Police Fund. Our mission is to reduce the impact of harm on police and their families. We are undergoing an exciting period of change, transforming from a traditional benevolent charity to a leader in the blue light sector. With offices in Woking, Surrey, we work throughout the UK to deliver groundbreaking research, innovation and evidence-based action to help the police community cope with the impact of policing.

The Role: As the Chief Operating Officer (COO), you will lead and manage the day-to-day operations of our national charity, ensuring operational excellence and strategic execution. Reporting to the Chief Executive Officer, you will work closely with the Board of Trustees to support the achievement of the Charity’s mission, aims, and objectives. You will oversee strategic and business planning, enhance our operational frameworks, and drive efficient and effective operational delivery. With an organisational staff team of 30 and a budget of £3m, you will be a trusted and indispensable member of the strategic leadership team.

Key Responsibilities:

• Develop and implement operational strategies that align with the organisation’s mission, goals, and objectives

• Oversee daily operations, including budgeting, financial management, KPI tracking, and staff management

• Foster a values-based culture that is equitable, inclusive, and collaborative

• Ensure the charity complies with all legal and regulatory requirements

• Identify, manage, and escalate risks appropriately to protect the organisation’s interests

• Oversee HR functions, including recruitment, performance management, and staff development

• Develop and maintain effective relationships with trustees, beneficiaries, donors, partners, and volunteers

• Implement and maintain policies and procedures to ensure efficient and effective operations

• Monitor and evaluate the effectiveness of programmes and operations, making recommendations for improvements

• Provide an effective framework for good governance and risk management

Who We’re Looking For: We are seeking a highly experienced Chief Operating Officer who embodies our core values of adaptability, empathy, and collaboration. The ideal candidate will have:

• Proven experience in a senior operational role, preferably within the charity or non-profit sector

• Strong leadership and management skills with the ability to inspire and motivate teams

• Demonstrable experience in budgeting, financial management, and people leadership

• Excellent strategic planning and execution capabilities

• In-depth knowledge of compliance, risk management, and regulatory requirements

• Experience working with individuals in mental health and/or uniformed services at a senior level is desirable

• Exceptional communication and interpersonal skills

• Proficiency in using technology and data to drive operational improvements

What We Offer: At Police Care UK, we believe in investing in our people. When you join our team, you’ll benefit from a supportive and inclusive work environment, opportunities for professional growth and development, and the chance to make a real impact on the lives of those who protect our communities.

How to Apply: If you’re ready to join a forward-thinking charity that values innovation, empathy, and collaboration, we’d love to hear from you. You will need to submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able.

Police Care UK is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation, or religious belief.