Chief Operating Officer Full Time

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an ambitious individual to join our team as Chief Operating Officer (COO) for Trust and Fiduciary Services Channel Islands (TFS CI).

Global Private Banking (GPB) seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business, and family succession solutions in the largest and fastest growing markets around the world. TFS is part of GPB and is a key offering for Ultra High Net Worth (UHNW) families.

TFS CI is based in Jersey and is one of four TFS locations with a global client base that is highly connected to multiple GPB booking centres. The business provides trust and company administration services to UHNW families in the Middle East, Asia, and Europe. With over 1,000 trust and companies under administration and assets in excess of USD 100 billion, TFS CI is one of the largest service providers in the Channel Islands.

The TFS CI COO is responsible for supporting the long-term safe and sustainable growth of the business. This role reports functionally to the Global COO for TFS and locally to the Head of TFS Channel Islands.

Role Purpose

• Lead the COO team to enable delivery of a high standard of client relationship management within an operationally efficient environment.

• Ensure quality of service delivery and client experience across TFS CI, including defined Service Level Agreements (SLAs), and drive continuous improvements through products, channels and processes.

• Ensure that the business operates within GPB risk appetite with the overlay of the local regulatory risk framework.

• Act as a senior representative of the business in the necessary governance and regulatory forums within the Channel Islands, GPB EMEA and TFS Globally.

• Lead and drive key strategic change execution programmes and business growth initiatives within the business both locally and globally.

• Collaborate with GPB and Global Functions to support operational delivery of new solutions, support business development initiatives and drive efficiencies through outsourcing, automation, and the adoption of digital.

In this role you will:

• Team leadership and management of the Client Support Services (CSS), Client Lifecycle Management (CLM), Business Implementation Unit (BIU), Local Trust Accounting (LTA), Business Management (BM), Chief Control Office (CCO) and Regulatory Engagement and Change teams, and outsourced Operations, including effective performance management, talent management and succession planning.

• Lead the coordination of all 1st line Non-Financial Risk (NFR) management, including TFS CI governance committees, and regulatory engagement working closely with the business head of TFS CI to ensure that the business can achieve its strategic objectives, whilst ensuring growth is sustainable and the business continues to operate effectively.

• Coordinate with Global TFS COO to enable a globally aligned approach to the management of the business whilst identifying enhanced ways of working to improve client experience and operational efficiency.

• Liaise closely with Global TFS COO to support TFSCI and Global TFS strategy implementation including the management of all TFS CI Organisational Design matters and the specific and tangible actions that drive sustainable change.

• Exercise tight direct and indirect cost controls across the business, including cover of Financial Resource Planning (FRP). Jointly responsible for the quality-of-service delivery and client experience across the platform, including any defined SLAs; and drive continuous improvements through products, channels and processes.

• Embed and promote a strong risk management, conduct, and grow safely culture.

• Lead projects to deliver operational efficiencies and comply with HSBC policies as well as regulatory expectations as required.

• In conjunction with Procurement and other Global Functions (e.g., Legal), manage the relationships with regards to the regional and global appointments of Trust Third Party service providers.

• Work closely with local and global functions (e.g., Legal and Compliance) to ensure policy and processes; and standard documentation and other materials are appropriate for the business.

• Ensure satisfactory internal and external audit and compliance within regulatory framework.

• Act as a Director or Executive Director of TFS entities as well as an ‘A’ Signatory as appropriate.

• Act as a delegate for the Head of TFS CI and Global TFS COO as required.

• Be an effective member of the TFS Channel Islands Executive Committee (ExCo), regulatory Span of Control and various governance committees providing management oversight and governances in compliance with Group Policies.

Requirements

To be successful in the role, you should meet the following requirements:

• Experience of trust and company administration to a supervisory level
• Ideally a holder of STEP Diploma or other qualification relevant to trust and company administration.
• High degree of familiarity with the Jersey regulatory environment including in-depth knowledge of AML/CFT/CPF requirementt.
• A highly effective communicator at all levels, including at Senior Management and ExCo level.
• Possess the ability to drive positive outcomes through strong negotiation and leadership skills.
• Ability to successfully manage projects and communicate progress as well as challenges and solutions.
• Capability to understand, explain and resolve a wide range of technical issues.
• Attention to accuracy and detail.
• Ability to work effectively and accurately under pressure.

You’ll achieve more when you join HSBC.

This role must be based in Jersey, Channel Islands.

For further details and application information please click “Apply”.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone – no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

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