Chief of Staff & Strategy Full Time

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action—we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview
The Chief of Staff and Strategy is a strategic advisor and right-hand partner to the CEO and Executive team, bringing focus to the right priorities, driving alignment, and ensuring seamless execution in a fast-scaling, high-growth environment. The role blends strategic planning, operational rigour and cross-functional leadership to help the business achieve its winning aspiration while growing efficiently and sustainably.

This high-trust, hands-on position sits at the centre of company operations. Working closely with the CEO and extended leadership team, the Chief of Staff will translate strategic priorities into clear operational plans, monitor progress, surface risks and opportunities, and maintain organisational alignment and pace against VoCoVo’s goals.

They will act as a catalyst for improving internal processes, boosting productivity and performance, and championing cross-functional collaboration through effective facilitation and influence.

Please note this is a hybrid position with approx 1-2 days per week from our office/s in Cheltenham, Gloucestershire and Shipton Under Wychwood, Oxfordshire.

What we’re looking for

• Experience in a Chief of Staff, Strategy or Senior Operations role in a scaling or high-growth business.
• Strong strategic thinking, with the ability to simplify complexity and communicate clearly.
• A solid understanding of how businesses operate, with experience shaping planning cycles, OKRs and executive rhythms.
• Exceptional relationship-building skills — able to influence, challenge constructively and bring people with you.
• High integrity, great organisation, and the ability to handle sensitive information with care.
• A proactive, solution-oriented mindset with a calm, steady presence in fast-moving environments.

It’s a bonus if you have:

• Experience in hardware + software or similar hybrid tech environments.
• Exposure to investor relations, M&A or large-scale strategic initiatives.
• A background in consulting, product strategy or operations.

What you’ll do

• Work side-by-side with the CEO and Exec Team to set clear priorities, shape strategy and turn plans into meaningful action.
• Lead our strategic planning rhythms — ensuring goals, success measures and interdependencies are understood and aligned across the business.
• Run our executive operating rhythm, including weekly Exec Syncs, extended leadership forums, offsites and strategic reviews.
• Keep teams focused on what matters: driving agenda clarity, surfacing risks early and ensuring decisions translate into real progress.
• Act as a key connector across VoCoVo — ensuring teams have the clarity, communication and context they need to deliver their best work.
• Partner with the CPO on internal communications to keep our strategy, progress and culture transparent, engaging and understood.
• Identify misalignments, bottlenecks or friction points and help resolve them early and collaboratively.
• Represent the CEO where needed and lead cross-functional projects that sit outside traditional team boundaries.
• Shape and support major strategic initiatives, from complex problem-solving to partnerships and potential investments.

• Clear, measurable strategic priorities understood across the organisation.
• A strong operating rhythm that improves decision-making, accountability and pace.
• Teams working with greater alignment, less friction and more clarity.
• Strategic initiatives delivering meaningful business outcomes.
• A consistent, confident strategic narrative inside and outside the organisation.
• A business that moves with more focus, more velocity and stronger cross-functional cohesion.

Salary
Salary range: £105,000 – £130,000 base salary per year

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay – 8 weeks full pay, 4 weeks half pay
• Life Assurance – (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo’s ‘VOICE’ Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity

ONE TEAM
Collaboration of all for VoCoVo’s happiness and success

INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe

CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

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