Chief of Staff, Design Full-time

London (UK) | £75,000 – £95,000, Incentive Awards tied to your performance + Benefits | Hear from the team ✨

• Our Design team

We’re looking for a Chief of Staff to partner closely with our Chief Design Officer, to drive the impact that she and our talented Design team (Brand Design, Product Design, User Research) can have across the business, product, and brand.

Having a Design leadership background is highly desirable. You’ll at least need to understand Design, and recognise its strategic value for Monzo, with an eye for style, quality, and impact.

Your superpower will be in creating efficient processes, complex programme management, and crafting clear narratives through excellent communication, to align and elevate our Design efforts, also partnering closely with peers in Marketing and Product.

You’ll play a pivotal role in propelling our international expansion efforts by empowering our Chief Design Officer, and the wider Design org, amplifying overall effectiveness, and helping us achieve our strategic company goals.

You’ll play a key role by…

Developing a system that creates (actionable) visibility of key work across our customer experience Making it easy for designers and researchers to share highlights of work, async and in person

• • Working with peers in Marketing and Product to create a system for effective collaboration on key priorities

Operationalising ways to deliver our magical brand with high efficiency, consistency and quality across the business

• • Improving our processes (or creating some) that enables designers to better work and think across squads and teams, with more focus on full customer lifecycle
  • Champion the scaling and adoption of our Monzo Design System, elevating its practicality and value across teams

Developing our design disciplines (Brand Design, Product Design, User Research)

• • Attracting world class talent
  • • Ensuring we develop in an inclusive and diverse manner
  • Helping us scale globally and easily
  • • Identifying gaps in our existing skill sets and how we could fill the gaps by developing people internally or hiring externally
    • Level up our onboarding documentation, progression frameworks, and other material to help the team grow
    • Help develop our wide suite of AI tooling and ways of working in a fast-moving environment
  • Retaining and elevating talent
  • • Set rituals and mechanisms for developing craft and community in the design org

Chief Design Officer’s external and internal role and comms

• • Strategy for clear and consistent comms within design disciplines, across the tech org, with company leadership and other executives, and with key external stakeholders including media

We’d love to hear from you if…

• You have strong experience in operationalising design processes to enhance efficiency, consistency, and quality, ideally in a rapidly evolving tech environment, with a bias for action.
• You’re adept at developing lightweight systems for cross-functional visibility, enabling seamless asynchronous and in-person sharing of insights and highlights.
• Have a proven track record in developing and nurturing design disciplines such as Brand Design, Product Design, and User Research, with a core focus on delivering exceptional customer experiences.
• You can demonstrate success in attracting, retaining, and elevating diverse talent, building an inclusive community that thrives on creativity and innovation.
• Showcase a strategic vision for scaling design teams globally, including identifying and addressing skill gaps through internal development or strategic hiring.
• Are experienced in crafting clear and consistent communication strategies, ensuring alignment and engagement with internal and external stakeholders.
• You’re excited by the ambition of what we’re doing at Monzo and the challenges a growing Design organisation brings, especially as we now look to expand internationally.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£75,000 – £95,000, Incentive Awards tied to your performance + Benefits

This role will be predominantly based in our London office, but we’re open some distributed working

• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

Application journey key steps

• Introduction call with a member of the hiring team (30 minutes)
• Initial call with the hiring manager (30 minutes)
• Experience interviews (x2 45 minutes)
• In-Person meeting with the Chief Design Officer (45 minutes)

This process should take around 4-5 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

For more insight into Design at Monzo you can check out our Design blog posts

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

C1oS