Job Summary: Responsible for strategic and operational leadership for the Bank’s technology function, ensuring secure, reliable, and compliant systems that support business objectives. Actively oversees infrastructure, systems, and support while delivering high-quality internal service.
Education/Experience: A minimum of the following education/experience is required:
- Bachelor’s degree in an IT related field and a minimum of 6 years’ of IT and management experience.
Job Specific Responsibilities:
- Provides visible, approachable leadership for all Bank technology operations.
- Partners with department leaders to identify workflow challenges and implement practical technology solutions that improve productivity and employee experience.
- Ensures secure, reliable, and highly available systems, including core banking, network infrastructure, servers, endpoints, and key applications.
- Oversees system configuration, upgrades, testing, deployments, and performance monitoring to proactively mitigate risk and minimize operational disruption.
- Serves as escalation point for complex technical issues and vendor-related operational impacts; supports incident response and business continuity/disaster recovery planning.
- Enforces disciplined change management practices aligned with operational agility and regulatory expectations.
- Collaborates with the Chief Information Security Officer (CISO) to support the Bank’s Information Security Program.
- Develops and manages the IT budget and strategic technology plan, balancing modernization, cost-effectiveness, usability, and risk management.
- Identifies opportunities for automation and workflow optimization to increase efficiency and reduce manual processes.
- Leads and develops technology managers and staff, establishing clear priorities, performance standards, accountability, and service expectations.
- Monitors staffing, workload, and service levels to ensure responsive and professional internal support.
- Exercises sound judgment in a high-demand environment, reprioritizing as needed to address operational issues and business needs.
- Performs other duties as assigned.
Required Technical Knowledge:
- General computer skills
- Microsoft Office, specifically Word and Excel
- Core banking systems
- Network and server infrastructure
- IT controls and cybersecurity fundamentals
- Regulatory and audit expectations
Expectations of an Employee:
- Works well independently
- Treats all customers and fellow employees with respect
- Exceeds customer expectations
- Meets customer needs
- Maintain confidentiality of all bank records
- Conducts interactions with honest, ethical, and strong moral principles
- Performs at the highest level
- Takes responsibility for actions
- Does what is expected
- Leads by example and takes initiative
- Works as a team
- Efficiently shares information in a collaborating and proactive manner
- Pays attention to detail
- Solves problems
- Makes sound decisions
- Manages time effectively
- Prioritizes effectively
- Performs multiple tasks simultaneously
- Shows up for work and is on time
- Complies with all laws and regulations
- Completes all required training
- Adheres to Bank Values
Supervisory Responsibilities: Yes
Amount of Travel: Less than 10%
Physical Requirements:
- May need to sit/stand for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
- Maintain professional appearance
Benefits Include:
- Medical, Rx, Dental, and Vision insurance
- HSA, FSA, and Limited FSA
- Employer paid and voluntary Life Insurance/AD&D
- Short-Term Disability
- Long-Term Disability
- Accident/Hospital Indemnity/Critical Illness voluntary plans
- Identify Theft Protection
- 401k with employer match
- Vacation, Sick Leave, and Holiday pay
- Tuition Reimbursement
- Gym membership discounts
- Annual payrate increases
- Incentive based bonuses