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The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an “n-in-a-box” model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB-specific and Enterprise-wide technology responsibilities.
Job Responsibilities
Technology strategy and leadership
- Develop and implement a technology strategy that aligns with the BCB’s business objectives, leveraging technology and data to drive growth.
- Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology-enabled opportunities.
- Oversee the adoption of an “n-in-a-box” operating model, ensuring seamless integration of technology solutions within BCB.
- Monitor and manage BCB’s KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success
Tribe Management & Tech/Engineering excellence
- Provide direct leadership to tech leads within BCB’s tribes, fostering innovation, accountability, and technical excellence.
- Guide tribe teams and engineers in delivering technology and data solutions that support BCB’s priorities, such as product development or operational efficiency.
- Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
- Build a high-performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices.
- Oversee integration and optimisation of data analytics tools and technologies, focusing on enhancing processing, storage, and analytics capabilities
- Ensure continuous availability of data solutions, tracking key performance indicators (KPIs) like data quality scores and uptime
- Embed data governance policies to ensure data quality, integrity and compliance with regulations
- Maintain data security protocols across all data practices, working to minimise breaches and uphold compliance with privacy laws
- Regularly review data governance frameworks with BCB’s Data and Analytics Executive to ensure adherence to group standards, with a focus on audit readiness and risk management
BCB-Specific Technology Enablement
- Drive the deployment of BCB-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate)
- Ensure the BCB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology
- Champion the use of data-driven insights to enhance BCB decision-making and customer experiences.
- Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB’s processes.
Group Technology Project Delivery
- Take ownership of non-BCB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
- Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
- Ensure BCB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
- Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to BCB’s operations.
Job Responsibilities Continue
Risk, Compliance & Innovation
- Implement robust cybersecurity and data protection measures to safeguard BCB operations and comply with relevant regulations.
- Proactively identify and mitigate technology risks, such as system failures or data breaches, within BCB.
- Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both BCB and Enterprise initiatives.
- Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements
IT Service Management
- Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency.
- Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.
Data Analytics and Insights
- Support BCB’s analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across
- Aligns BCB’s data and analytics priorities within the overall technology priorities of BCB
- Supports decision-making regarding which analytics cases are to be executed within BCB
- Guides the data strategy regarding infrastructure and architecture that supports the execution of the data and analytics use cases for BCB
- Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment
- In collaboration with BCB Chief Product Officer, develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools
- Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements
- Lead BCB’s analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across
- Aligns data and analytics priorities with the business priorities of BCB
- Leads decision-making regarding which analytics cases are to be executed within BCB
- Guides the data strategy and -architecture that supports the execution of the data and analytics use cases for BCB
- Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment
- Develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools
- Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements
Knowledge
- Relevant regulatory knowledge
- Knowledge of banking regulations and cybersecurity best practices.
- Deep understanding of banking systems, data analytics, and emerging technologies (e.g., AI, cloud)
- Proficiency in data-driven decision-making and analytics platforms
- Understanding of modernized engineering practices, agile methodologies, data, (cyber & information) security, AI / GenAI / ML
- Expertise in advanced data analytics, data strategy development, and data governance to drive business insights and ensure regulatory compliance
Essential Qualifications – NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Bachelor’s degree in computer science, Information Technology, Data Science, Business Administration, or a related field.
Master’s degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.
Essential Certifications
- Formal certification from relevant professional bodies
Skills
- Strategic vision to align technology and data with cluster business goals
- Effective communication to bridge technical and business stakeholders
- Adaptability to manage cluster, non-cluster and Enterprise responsibilities
- Planning and Organising
- Builds & maintains relationships
- Business acumen
- Holistic, integrative, end to end thinking and problem solving
- Technical know-how to inspire and support engineering craft development
- Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer)
- Financial acumen for budgeting and ROI analysis of tech investments
Minimum Experience Level
- +15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions.
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- Service orientated Architecture (SOA)
- IT Risk and security principes
- ITIL
- IT Architecture
- IT Concepts
- Client Service Management
Behavioural Competencies
- Energizing the Organization
- Establishing Strategic Direction
- Operational Decision Making
- Business Savvy
- Cultivating Networks and Partnerships
- Financial Acumen
- Strategic Influence
- Leading Change
Please contact the Nedbank Recruiting Team at +27 860 555 566
C1IO