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Description
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Excellent total compensation package
- Operational incentive plan eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
The Chief Information Officer (CIO) reports to the President of Corporate Services and Chief Financial Officer and is responsible for guiding and executing all technology and information functions for the company and its related business entities. Based in the corporate office, this role is responsible for continuing and expanding upon the technology strategies for a series of complex hospitality brands, including management of client financial services, payment processing, reservations and concierge services. This role bridges IT innovation with hospitality excellence, aligning technology initiatives with business goals.
Responsibilities:
- Evaluate the current platforms utilized by Crescent Hotels and Resorts to determine where change is needed and efficiencies may be found.
- Plan the implementation of new systems and provide guidance to IT professionals and other staff within Crescent Hotels and Resorts.
- Direct and organize IT related projects for corporate and property related.
- Oversight of the entire IT team to include Business Intelligence, IT Transitions, IT Project Management and Hotel System upgrades.
- Manage the relationship with Crescent’s preferred MSP company.
- Responsible for leading managers of the division; indirectly responsible for all employees within the division.
- Oversee the selection, integration, and maintenance of property management systems (PMS), point-of-sale (POS) platforms, CRM tools, and digital guest services.
- Lead IT project management, vendor negotiations, and system upgrades across multiple properties.
- Monitor emerging hospitality technology trends and recommend innovative solutions.
- Facilitating the integration of AI into the corporate culture and driving its adoption across the organization.
- Analyzes system usage and processes to determine how to optimize return on investment, improve information technology systems, and foster business growth.
- Leads all aspects of the company’s information technology department, including planning, developing, evaluating and implementing strategies to further the organization’s business models and objectives.
- Responsible for governance, performance, operations and management of the company’s IT systems and staff.
- Make strategic and financial decisions for the company including decisions on cybersecurity, PCI compliance, research and development, vendor selection, and all business applications.
- Create and implement the company’s technology strategy, including architecture, budgeting, forecasting, implementation, and timelines.
- Act as a leader and mentor to all technology team members, employed or contract, and strategic advisor to all company personnel as relating to technology and information issues.
- Engage in and lead technology discussions with key industry thought-leaders to continuously identify, plan and implement leading solutions which advance and expand the company’s strategic positioning.
- Oversee and ensure that the company’s customer-facing technologies, websites, and call center applications achieve targeted performance metrics.
- Work with internal leaders and clients to find technology solutions to operating challenges and business opportunities.
- Serve as the subject matter expert to other internal departments in their selection and implementation of appropriate technology solutions including leading all hardware and software planning and execution for the organization.
- Review and approve all contracts and purchasing agreements relating to technologies.
- Ensure confidentiality, compliance, and reliability of all corporate, client, and customer data, proprietary systems, and intellectual property.
- Manage and oversee the IT department, people, tools, and budgets, ensuring the department(s) and all assigned cost centers consistently meet or exceed defined expectations and targets.
- Special projects as assigned by management or ownership.
- Some travel is required.
Requirements:
- Bachelor’s degree in information technology or related field from accredited four-year college or university.
- At least 10 years of experience in computer technology and systems development. Five years in hospitality or related industry.
- Strong current working knowledge of systems architecture, system design, hardware, payment gateways, transactional website development, database development, information management, help desk, security design, PCI compliance, networks, and reporting.
- Strong working knowledge of relevant industries and technologies, including integrated hospitality servicing solutions, timeshare points systems, call centers, telecom, credit card payment processing, and multilingual, multi-currency transactional websites and databases.
- Strong understanding of technology, mobile applications, and digital transformation.
- Good command of the English language, both verbal and written.
- Excellent organizational, communication, multi-tasking, influencing and prioritizing skills.
- Ability to work under pressure, often with overlapping priorities and deadlines.
Preferred:
- Advanced (Masters) degree in information technology highly preferred.
- Previous management experience in hotel or hospitality related information technology.
Leadership Qualities:
- Influencer – Improve the sourcing and procurement performance of the business
- Leader – Forceful yet diplomatic; ability to gain the trust of other parties; demonstrated leadership; appropriately assertive and direct; collaborative and supportive of both corporate and management.
- Problem Solver – Analysis and problem solving skills. Create solutions by thinking outside the normal routine; ability to evaluate all sides of an issue and develop creative solutions to difficult problems.
- Strong Communicator – Articulating information clearly and succinctly in a variety of communication settings and styles; comfortable in informal meetings as well as more formal presentation.
- Work Athlete – Strong Work Ethic, honest and straight forward; maintains the highest personal and professional ethics; willing to stand for and do what is right.
- Exceptional Judgement – business judgement, and common sense; a history of solid suggestions and decision; sought out by others for advice and counsel.
The compensation offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid vacation time off, paid sick time off, paid holidays annually.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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