Work with the Board, to formulate, set&deliver strategic direction and visible leadership in the setting & achieving of the organisations strategic goals, policy, objectives and embedding of values. To ensure the effective, efficient&safe operation of the Hospice, meeting all clinical, statutory, financial, regulatory&legal requirements while delivering high quality care & services to patients &families. To develop & sustain income streams and appropriate financial reserves which provide ongoing financial security of the Hospice. Maintain supportive relationships with external fund-providing organisations, business organisations, supporters & the community.
Create an effective environment and culture to enable best practice, governance, relationships&professional development of its staff and volunteers to flourish. Act as ambassador for St Lukes, ensuring it retains its standing and reputation both locally & nationally through building, maintaining and developing effective external relationships with partner organisations, donors & supporters. To propose&implement Board approved changes to the scale&scope of Hospice services both within the Hospice&the community to meet changing community needs&patients requirements. Key Responsibilities Leading the organisation.
Lead the Senior Management Team, to motivate, direct &support all teams & volunteers to deliver quality assured services in line with St Lukes strategic plan, vision, policies, processes & governance arrangements. Maintain a team ethos&culture among the senior management, delivering effective and empowered leadership to ensure that all teams &volunteers are valued & supported. Delegate responsibilities to the members of the Senior Management Team, Heads of Service and Managers as appropriate. To develop the Hospices employees and volunteers, in pursuance of the operational &strategic objectives agreed by the Board of Trustees.
To promote, lead &effectively manage change within the Hospice to sustain it as a learning, caring &responsive organisation. To work with the Board & its Working Groups in facilitating & maintaining effective, inclusive communication & shared common vision, values & objectives between the Board, staff &volunteers. To ensure that we develop&implement good people management practices through the recruitment, induction, development & engagement of our staff and volunteers. Achieving our Strategic Goals To work closely with the Board of Trustees to formulate a clear strategic direction for the Hospice taking account of any current legislative changes&underpinned by sound planning within the context of the Hospices vision, mission and values.
Recommend to the Board strategies, policies & plans that will ensure the effective & efficient operation of St Luke’s which will also satisfy all requirements of stakeholders. To lead the Hospice Management Team in translating the agreed strategy into meaningful objectives for services with associated key performance indicators & to ensure such objectives are implemented as planned. To ensure that plans are known and understood throughout St Luke’s, delegated to relevant members of staff &that clear objectives for the achievement of plans are established. Work with partners, to ensure that the Hospice plays a leading role in the strategic development of Palliative & End of Life care both locally and nationally.
Ensure future proofing of St Lukes through the identification of local & national opportunities to redesign & build on current services that will generate greater income. Ensure that St Lukes responds to national &local funding opportunities through the development of strategic & capital bids when relevant. To ensure that St Lukes has the appropriate level of resources (human, material&financial) to make continual progress towards the achievement of its strategies & objectives. Service Delivery & Developments To maintain & develop the Hospices high standard of clinical and support care & services, taking prompt action to remedy any underperformance and prevent recurrence.
To ensure that the views of regulatory bodies, commissioners, patients, relatives, other carers, staff, volunteers and other palliative care providers beneficially influence the content &delivery of services. To review and analyse current and anticipated service delivery needs and seek to implement appropriate changes & efficiencies consistent with the Hospices high standards of care. Lead the development & implementation of St Lukes planning processes in line with the organisations strategic direction and objectives. Ensuring Good Governance, Commercial and Financial Management To work effectively and cooperatively with the Chair and Board of Trustees & its various Working Groups to maintain effective communications & ensure informed & beneficial decision making in support of the Hospice and its work.
Ensure St Lukes operates within all legal, governance and compliance requirements. Ensuring all reporting returns required under legislation, regulation and service contracts are submitted within the required time scales. Working with the board to ensure that the Objects laid out in St Lukes Memorandum and Articles of Association are met and that the Board of Trustees is informed timely and appropriately in line with its governance policies to enable the Board to take informed strategic decisions and discharge their duties effectively. To ensure that board meetings are efficiently organised in a timely manner and that all necessary board papers are in line with agreed standards to allow appropriate informed decisions to take place.
To provide routine reporting to the board and agree any major changes to policy, procedures or plans with the board. Arrange the planning and production of the Hospice Statutory Annual Report to be submitted for approval at the Annual General Meeting. To ensure all corporate, clinical operational policies and procedures are developed, monitored and adhered to by members of staff and volunteers with recommendations for changes to the Working Groups and board where appropriate. To ensure that the Hospices financial and other resources are managed prudently and efficiently.
Establish robust risk management arrangements are in place, managed and reviewed effectively. Ensure that there is a system to produce good quality, accurate and timely quantitative and qualitative data for everyone to make well informed reasoned decisions. Building and Developing Effective Relationships To communicate, influence and negotiate effectively with NHS Trusts, Integrated Care Boards, Place Boards, other statutory bodies, hospices, charities and relevant bodies. To maintain an effective communications and public relations strategy and a high profile for the Hospice and its work within the local communities and stakeholders.
With the Chair, Trustees and Members of the Senior Management Team to act as an ambassador for the Hospice and represent it at local, regional and national forums. Maximise the joint working and opportunities with the End of Life Partnership. Other Duties Ensure full implementation of Information Governance principles and policies at all levels of the organisation. Any other duties commensurate with the level of the post as directed by the Trustees.
Identify any personal training and development needs and agree any action with the Chair of Trustees. Personal Development The post holder will be expected to maintain high professional standards and keep abreast of professional issues and best practice in their area of specialism. The Hospice will support relevant education and development opportunities whenever possible and as agreed as part of personal development discussions. Health, Safety & Security Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk.
The Hospice has a Health & Safety Policy which applies to all staff. Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager. The Chief Executive has overall responsibility as the Senior Information Risk Offer (SIRO), working jointly with the Caldicott Guardian to manage risk and information governance. Equal Opportunities St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy.
Confidentiality In the course of your duties, you will have access to confidential material about members of staff, volunteers, other Hospice business and patients. The Hospice has Data Protection Policy which applies to all staff. St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies.
Safeguarding training is mandatory for all staff. This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice. This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.
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