Chief Commercial Officer Full Time

Roq is an independent, outcomes-focused Quality Engineering consultancy. We provide a truly independent view on all things quality to the world’s largest organisations on their most important technology initiatives. We help them to realise the benefits of high-functioning, high-quality technology solutions, delivered at a pace that aligns with their business imperatives. This is something we’ve been proudly doing since 2009.

Everything we do is built on our amazing culture and living and breathing our core values of Straight Talking, Passionate, Excellence and Commitment. Our happy and dedicated team are motivated by making a real difference in the lives of our clients, colleagues, and community.

About the role

As the Chief Commercial Officer (CCO), you will be an integral member of the Leadership Team at Roq. You will be client-focused, results-driven, an excellent communicator and have sound business acumen.

You will oversee and be accountable for the sales function at Roq, developing and executing the company sales strategy through both new business and growing existing clients.

You will have responsibility for leading and managing the Roq Sales Team, holding everyone within the team accountable and motivating them to deliver against their targets and goals.

Key accountabilities

• LMA – leading, managing, and holding the sales team accountable.
• New Business and Existing Client Sales – sell our services, achieving the client revenue and margin targets set in our business plans.
• Growth Strategy – analyse market trends, identify new business and market opportunities and develop and implement sales strategies relevant to our target industries and client personas.
• Revenue Forecasting – provide accurate sales forecasting, by building a robust and reliable sales pipeline, to support the wider business decision-making.
• Business Contribution – provide insight and challenge within the leadership team, to support the business growth and development.

Day-to-day responsibilities

• Provide leadership and support for the sales team, aligned to delivering their own goals and targets, the organisational goals and the overall business plan
• Build, refine and execute the sales strategy, aligned to delivering the revenue/margin targets
• Ensure robust and dynamic processes across the sale function, enabling continuity of exceptional client experience throughout the client lifecycle
• Work closely with marketing to validate our target sectors and build and execute sector-specific approaches and marketing campaigns; including building marketing assets
• Growing existing business revenue – ensuring the execution of robust account plans
• Growing new business revenue with a focus on repeatable lead generation activities and high closure rates
• Understand our clients and help to ensure that our service offering remains relevant
• Provide input and ideas from client engagements and the wider market into service development and improvement.
• Manage any risks that materialise and ensure that any issues that do occur are dealt with quickly
• Client satisfaction – ensure smooth transition for new clients to the existing business team, including handover of account plans
• Tracking and reporting on sales performance including the maintenance of the overall sales forecast
• Manage budgets and resources related to sales activities
• Any other duties deemed necessary by the company

What we look for

• Experience and proven track record of leading a successful sales function within a quality engineering / testing and/or consultancy context would be a big advantage
• Experience working in a delivery capacity within a quality engineering / testing and/or consultancy is a desirable requirement, and would be advantageous
• Experience of engaging and building strong relationships with key stakeholders, internally and externally
• Experience of managing a growing sales team – able to inspire and motivate team members to achieve sales targets.
• Strong communication skills
• Thrive in a fast-paced environment where requirements can change at a moment’s notice
• A hands-on approach where you’ll do whatever is needed to deliver the very best service for our clients
• Passionate about delivering continuous improvement through knowledge sharing and collaboration – questioning the present to improve the future
• Takes pride in your work but does not seek glory – feels pride when their colleagues succeed too
• Is always genuine and acts with integrity – honest, ethical, and transparent in dealings with clients, team members, and other stakeholders
• Ability to persevere in the face of setbacks and challenges
• Your personal values are in line with our Roq values

C1CO