Chief Client Officer Full Time

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
An exciting opportunity has arisen for a Chief Client Officer to join Gallagher Bassett. You will set the strategic direction and leadership to the Client Services, Marketing, Sales Support and Sales functions across the region, and ensure their activities are aligned to delivering on the strategic plans, growth, and sales targets. You will also have responsibility for identifying and developing new business opportunities to increase revenue, well as having overall strategic management of Gallagher Bassett’s brand and activities in the market.

Responsibilities:

• Strategic vision and implementation of sales initiatives, strategies and methodologies across region, including all marketing and communications internally and externally
• Work with COO and CEO on agreed strategic selling level and targets to achieve our focus on organic growth and business outcomes
• Owns the development and cascading of the commercial plan to the Sales and Client Services Community
• Manage the performance of the Business Sales Support, MARCOM and Analytics teams
• Build and maintain effective relationships with C suite clients, customers, intermediaries and other external/internal stakeholders to maximise retention and new business opportunities
• Responsible for embedding and delivering sales excellence and great customer experience for both clients and the GB team
• Responsible for sales revenue targets regionally to drive a profitable business
• Implement and monitor the sales incentive/commission model that appropriately rewards & recognises sales growth
• Participate, build and deliver monthly business review (MBR) forecasting and results to global executives

Qualifications:

Essential

• Strong Leadership & Negotiation Skills
• Highly effective influencing and diplomacy skills
• Experience working with large, complex multi-disciplinary or government organisations
• Strong commercial business acumen, analysis and problem solving skills

Desirable

• Tertiary qualifications in a relevant field and /or demonstrated experience within Financial Services sector
• Practical knowledge and understanding of relevant legislation, insurance acts, regulations and Code of Practice.
• 10+ years knowledge of insurance, workers compensation environment, claims or broker management practices or demonstrated Chief Client Officer experience
• Experience and knowledge of Salesforce
• Project Management Skills

Compensation and Benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

C1CO